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Adobe Drive 4 AAMEE 3.1 Installer Issues

Apr 17, 2013 10:55 AM

Tags: #adobe #cs6 #drive #aamee #aamee3.1 #adobedrive #aamee_3.1 #adobe_drive

I have followed the enterprise deployment advice on the following document for a Windows deployment through SCCM http://help.adobe.com/en_US/AdobeDrive/4.2/Adobe_Drive_Admin_Guide.pdf

 

However, I am getting stuck and need some help.

 

When I first ran the MSI file that was created bu AAMEE 3.1 I encountered the following error

 

WARNING: DW039: Payload {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 is not installed so should not be there in the deployment file

 

After reading through the logs I found the entries

 

C:\Users\username\Desktop\Adobe Drive 4.0\Build\\Setup\runtime\adobe_caps.dll

Caps Library path doesn't exist

Caps Library load Failed or Function Resolving failed

Custom action return code: 65535

 

There was no "runtime" folder underneath the Setup folder. I looked at the original installer and located the "runtime" folder and copied it to the Setup folder. After this I also saw the following post mention something similar for MACs http://forums.adobe.com/message/5243030#5243030.

 

I am now seeing this error as the first error in the logs when I run the AAMEE msi file, then it rolls back.

 

::START TIMER:: [Pre payload :{C3BC3DF1-83AB-4808-A672-474E15340D4B}]

In PrePayloadInstallProc

Adobe Player for Embedding

Adobe Player for Embedding x64

Adobe Drive 4 x64

Microsoft Visual C++ 2005 Redistributable Package (x86)

Microsoft Visual C++ 2008 Redistributable Package (x64)

Microsoft Visual C++ 2008 Redistributable Package (x86)

Microsoft Visual C++ 2010 Redistributable Package (x64)

Microsoft Visual C++ 2010 Redistributable Package (x86)

Adobe Drive 4

AdobeJRE

Custom action return code: 65535

:: END TIMER :: [Pre payload :{C3BC3DF1-83AB-4808-A672-474E15340D4B}] took 80.5097 milliseconds (0.0805097 seconds)

[    4564] Wed Apr 17 18:35:47 2013 ERROR

DW030: Custom Action for payload {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 returned error. Failing this payload.

 

The summary at the end of the log displays:

 

WARNING: DW039: Payload {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 is not installed so should not be there in the deployment file

 

I have run the Adobe Support Adviser on the log file and I get nspection could not identify any issues.

 

I have full CS6 Web and Design Premium installed on the computer.

I have tried he same process with Adobe Drive 4.0 and Adobe Drive 4.2 and get the same errors.

I have ran the installation with my domain account that has local administration rights, elevating the installer.

I have ran the installation as the computer local administrator

 

If I run the non-AAMEE insallation Adobe Drive installs fine, however this is not mass deployable through SCCM to my knowledge.

 

Can anyone help, I have a deadline of Friday to have Adobe Drive deployed within our environment......

 

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