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CS6 Master Collection won't update

Apr 18, 2013 2:57 PM

Tags: #update #failed #cs6 #failed_update

I purchased the DVD version of CS6 Master Collection for Mac recently and proceeded to install it on my iMac running Mac OS X 10.6.8.  The installation went smoothly and my serial number was accepted fine.


The versions of the various applications that got installed were all 0.0 releases, so I chose Help > Updates from within Illustrator.  The central updater told me there were about 700 MB worth of updates, which I downloaded and installed.  After that, the central updater says there are no further updates.  Unfortunately, none of the major CS6 applications got updated.  Illustrator, Photoshop, etc. are all still at the 0.0 versions.


I then tried downloading the manual updaters for each of the major applications.  Each time I tried to run a manual updater, I got an error message saying that the updater cannot be applied.  This happens no matter which updater I try (0.01, 0.02...) or which application I try to update.


I have noticed these things:

- Photoshop does update to the 0.01 release, but further updates fail

- Acrobat X updates correctly using its own update check


I have tried the following steps, to no effect:

1. Uninstalling and reinstalling CS6 Master Collection

2. Uninstalling and reinstalling using the downloaded trial version of Master Collection


I can't find anyone else reporting this kind of problem in the forum.  Does anyone have any suggestions about what to do?



  • Currently Being Moderated
    Apr 18, 2013 4:58 PM   in reply to Lagaffe5

    Hi Lagaffe5,


    Please try updating the programs by logging on to the root user account on the Mac.

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