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InDesign CS6 crashes at startup after windows 7 update

Apr 18, 2013 4:00 PM

InDesign crashes at startup after windows 7 update: Faulting module path: C:\Windows\system32\MSVCR100.dll (Microsoft Visual C runtime and update KB2538243 and KB2565063)


Reinstalling did not help


Also Adobe Encore CS6 seems to be affected

  • Currently Being Moderated
    Apr 18, 2013 4:36 PM   in reply to lutraenl

    You can try downloading the .dll from Microsoft and reinstall it.

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  • Currently Being Moderated
    Apr 19, 2013 12:55 AM   in reply to lutraenl

    Ah. So it's a permission issue. Not that I can tell you where or what you need to change, but clearly an ordinary user is being denied necessary access.

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  • Currently Being Moderated
    May 31, 2013 6:55 AM   in reply to lutraenl

    I looked at the recovery files in:


    C:\Users\MyName\AppData\Local\Adobe\InDesign\Version 8.0\en_US\Caches\InDesign


    I deleted all the files and Indesign started up fine.  feeling good I closed Indesign and restarted.

    Indesign Crashed again.

    Deleted all files again and reloaded. 

    I went to "Edit:Preferences:File Handling:Document Recovery Data"  to:




    Interestingly, the Indesign application recovery files still reside in the user directory above.   But the document recovery data moves to the G drive above.


    There is no clear reason why Indesign quit loading today.  It worked fine since initial installation last year.  But separating the document recovery data from the application recovery data seems to fix the problem for now.

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