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vfx5girl
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How to correct installation error ERROR: DF024 in CS6

Apr 19, 2013 4:16 PM

I have just installed Production premium suite and keep getting this type of error for 6 of the components:

 

 

----------- Payload: AdobeColorCommonSetRGB CS6 4.0.0.0 {C7B1C1B3-368D-4C32-A818-83F1554EB398} -----------

ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 11)

 

 

How do I get around this so these components work: After effects, Photoshop, Illustrator, Flash Professional to work for CS6

 
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  • Currently Being Moderated
    Apr 19, 2013 4:54 PM   in reply to vfx5girl

    Please see the KB Doc for troubleshoot with install logs : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

     
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  • Currently Being Moderated
    Jul 4, 2013 10:14 AM   in reply to vfx5girl

    I solved this by going into the mentioned folder, /Library/ColorSync/Profiles/Profiles and renaming that folder. Then retry. The installer will create a new Prolfiles folder and be able to complete the installation. Afterwards you can delete the old folder.

     

    Not sure why, maybe a permissions issue, or a corrupt file. Anyway, it works.

     
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