My computer would no longer open PDF files. I deleted all Adobe products so that I could reinstall them with the latest updates. Whenever I try to download your products, I keep getting a message stating: for Reader it reads like this: adberdr1014_en_us.exe contained a virus and was deleted, for Flashplayer, it reads like this: install_flashplayer11x32ax_gtbp_chra_aih.exe contained a virus and was deleted. I have tried shutting down my anti-virus software, to include Windows Defender, but it didn't help. I am running the AVG free anti-virus. Operating system is Windows Vista. I am using Windows Explorer and I'm trying to download from the Adobe website. The problem that led to all of this was that Adobe Reader stopped working or something was blocking it, because we could no longer open any type of PDF files. I initially tried to download the latest Adobe Reader update. That was the first time I encountered the "contained a virus and was deleted" message.
Try downloading Adobe Reader installation setup from http://get.adobe.com/reader/enterprise/
Let me know if that works.
Also, could you run a full system check using your Anti-virus, and check if your system is clean.
I used the link you provided below and it still didn't work. It ran through the entire download procedure, but when it got to the end and performed the security scan, it gave me a notification at the bottom of the screen that read like this: "adberdr1014_en_us.exe contained a virus and was deleted". I shut down my AVG anti-virus before running the download. When I went into Windows Control Panel, under Security Center, it told me that all versions of any anti-virus software were shut down. Prior to getting your reply I ran several scans: Windows Defender, Malwarebytes full scan, and Spybot full scan. They all finished saying no problems were detected.
I have tried shutting down my anti-virus software, to include Windows Defender, but it didn't help. I am running the AVG free anti-virus.
But you still got the message? If so, you didn't get everything shut down. Something has to be giving you that message.
More than likely, it's a false-positive. Happens quite a bit with updates when the AV companies haven't caught up with their definitions.
If you didn't get the message after disabling all your AV stuff, what DID happen?
The message I get at the bottom of my screen appears to be from a Windows program. It has the Windows Security icon, in red, at the left side of the message window. I have disabled everything in AVG, but still get stopped.
I totally removed the AVG software and tried to download Adobe Reader. Nothing has changed. I am making the assumtion that something is wrong with my Windows Vista software or I have some kind of bug somewhere that's causing these problems.
When reading this topic, with every post I got more and more the feeling that your system is infected with some sort of malware.
Can you try to download and run MBAM? Perhaps you may need to download it on a different system, then transfer it to your Vista machine.
I agree with the idea that some kind of bug has embedded itself in my system. I already have the Malwarebytes, anti-malware installed and have run several scans. It says that my system is clear. I did talk with a tech at Microsoft. He thinks that my Windows Vista is "worn out" and probably has some corrupt files that could be causing problems. He recommends that I upgrade to Windows 7.
You write I totally removed the AVG software but did you visit the AVG forum? The people there had the same experience and found it was leaving parts behind. I am not saying that this IS the cause, but it seems worth a look.