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MarBain
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Why won't Adobe accept my Serial No. for Elements 10?

Apr 22, 2013 3:39 PM

Why won't Adobe accept my Serial No for Elements 10.  I purchased it quite a while ago and never installed it until today.  It is refusing to ackn owledge my Serial no as a legitiamate no. yet I have triple checked it and it is from the DVD box I purchased.  Help!

 
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  • Currently Being Moderated
    Apr 22, 2013 3:54 PM   in reply to MarBain

    You are looking at a 24-digit number starting with 1057? And all numbers, no letters?

     
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    Apr 22, 2013 4:15 PM   in reply to MarBain

    What happens when you enter it? Do you get an error message or does it just not take?

     
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  • Currently Being Moderated
    Apr 22, 2013 9:39 PM   in reply to MarBain

    Hi MarBain,

     

    Can you please tell on which OS you are trying to install Elements?

    There might be a possibility that you are using Windows only Serial Number on MAC.

     

    -Shikha

     
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