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jonathankopp
Currently Being Moderated

InDesign CS5 7.0.4 crashes on launch - EXC_BAD_ACCESS (SIGBUS)

Apr 22, 2013 4:25 PM

Tags: #launch #mac #crash #indesign #exc_bad_access #(sigbus) #kern_protection_failure

InDesign CS5 7.0.4 crashes on launch on my Mac -- only on one user profile, and all of a sudden.

 

It renders a long error message that starts with:

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

 

Here's the complete (long) error message: http://pastebin.com/JgVSusef

 

Can anyone in this community help me resolve this problem?

 

Thanks for any suggestions.

 

Jonathan

jonathankopp@mac.com

 
Replies
  • Currently Being Moderated
    Apr 22, 2013 4:33 PM   in reply to jonathankopp

    Does it continue to crash if you empty the InDesign Recovery folder, then launch the application from the dock?

     
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  • Currently Being Moderated
    Apr 23, 2013 2:08 AM   in reply to jonathankopp

    this happens on only one profile? See the list of additional files to remove in Adobe Forums: InDesign crashes at startup

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Apr 27, 2013 12:27 AM   in reply to jonathankopp

    I've tried all the advice given to date, but the ID CS5 version 7.0.4.553 crash continues to occur on start up only on one user profile with error message EXC_BAD_ACCESS (SIGBUS).

     

    It looks like others have had a similar problem, but theyve been able to resolve it by copying over their preferences from an earlier version of ID, but I don't have earlier versions on this computer, so I'm out of luck.

    I doubt copying over preferences is ever correct. There are no documented cases that I know of where copying preferences works and deleting them does not.

     

    Essentially every crash gives an EXC_BAD_ACCESS (SIGBUS) error. You need to inspect the stack trace for anything that is specific to yours. In your case it references a ProtectiveShutdown, so consult the ProtectiveShutdownLog file in the InDesign Recovery folder for more information.

     

    You deleted all of these?:

     

    ~/Library/Application Support/Adobe/Adobe InDesign CS5
    ~/Library/Caches/Adobe InDesign
    ~/Library/Caches/com.adobe.InDesign
    ~/Library/Preferences/Adobe InDesign
    ~/Library/Preferences/com.adobe.InDesign.plist
    ~/Library/Preferences/com.adobe.InDesign.plist.lockfile
    ~/Library/Saved Application State/com.adobe.InDesign.savedState

     

    ?

     
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