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agashi67
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Cannot resize project assets window

Apr 23, 2013 12:24 PM

I am unable to see the files in project assets window. The handle in the lower right corner shows up but when i try to drag the handle nothing happens.

 
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  • Currently Being Moderated
    Apr 23, 2013 1:36 PM   in reply to agashi67

    On what operating system is your Premiere Elements 11?

     

    Has the problem persisted even if you start a new project? Is this a "worked before but not now" problem or a "never worked" problem?

     

    What is in the Project Assets area when you attempt to resize it? How many files (videos, what properties including duration, how many; photos, what pixel dimensions, how many)?

     

    If problem remains when starting new project, for starters, try deleting the Adobe Premiere Elements Prefs file. The route to it in Windows 7 or 8 64 bit is:

    Local Disk C

    Users

    Owner

    AppData

    Roaming

    Adobe

    Premiere Elements

    11.0

    and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. To see that path, make sure that you have the Folder Options Show Hidden Files, Folders, and Drives active.

     

    After you reopen Premiere Elements 11 after that deletion is the problem still there?

     

    We will be watching for your results in order to decide what next if necessary.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Apr 24, 2013 5:51 AM   in reply to agashi67

    agashi67

     

    Great news.

     

    Thanks for the follow up.

     

    ATR

     
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