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Will Gegg
Currently Being Moderated

After Effects Error

Apr 24, 2013 6:49 AM

My VERY-EXPENSIVE software that I have been using for almost a year now (10 months), has worked great. All of a sudden adobe after effects will not open. I get these windows before the program starts.

Picture1.png

Picture2.png

What is the solution?

I have uninstalled the program and re-installed.

I have uninstalled my graphics card driver and reinstalled it.

I have contacted adobe online chat. I have been waiting for a response for a few hours now. (I was told that they would be right back....still waiting)

I have all the updates installed and this is a valid license of Adobe After Effects.

All other adobe programs (i.e. Photoshop, premiere, bridge, audition) work and have no problems to my knowledge.

 

Computer Specs:

System Information report written at: 04/23/13 23:36:03

System Name: *****

[System Summary]

 

 

Item          Value

OS Name          Microsoft Windows 7 Professional

Version          6.1.7601 Service Pack 1 Build 7601

Other OS Description           Not Available

OS Manufacturer          Microsoft Corporation

System Name          *****

System Manufacturer          ASUSTeK COMPUTER INC.

System Model          G75VW

System Type          x64-based PC

Processor          Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, 2301 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date          American Megatrends Inc. G75VW.207, 4/6/2012

SMBIOS Version          2.7

Windows Directory          C:\Windows

System Directory          C:\Windows\system32

Boot Device          \Device\HarddiskVolume1

Locale          United States

Hardware Abstraction Layer          Version = "6.1.7601.17514"

User Name          *****\**** ****

Time Zone          Central Daylight Time

Installed Physical Memory (RAM)          16.0 GB

Total Physical Memory          16.0 GB

Available Physical Memory          12.1 GB

Total Virtual Memory          31.9 GB

Available Virtual Memory          27.6 GB

Page File Space          16.0 GB

Page File          C:\pagefile.sys

 

 

[Hardware Resources]

 

 

 

 

 

 

[Conflicts/Sharing]

 

 

Resource          Device

Memory Address 0xF0000000-0xF3FFFFFF          NVIDIA GeForce GTX 670M

Memory Address 0xF0000000-0xF3FFFFFF          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151

 

I/O Port 0x00000000-0x0000001F          Direct memory access controller

I/O Port 0x00000000-0x0000001F          PCI bus

 

I/O Port 0x000003C0-0x000003DF          NVIDIA GeForce GTX 670M

I/O Port 0x000003C0-0x000003DF          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151

 

I/O Port 0x00000070-0x00000077          System CMOS/real time clock

I/O Port 0x00000070-0x00000077          Motherboard resources

 

I/O Port 0x000004D0-0x000004D1          Programmable interrupt controller

I/O Port 0x000004D0-0x000004D1          Motherboard resources

 

I/O Port 0x0000E000-0x0000E07F          NVIDIA GeForce GTX 670M

I/O Port 0x0000E000-0x0000E07F          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151

 

Memory Address 0xFF000000-0xFFFFFFFF          Motherboard resources

Memory Address 0xFF000000-0xFFFFFFFF          Intel(R) 82802 Firmware Hub Device

 

Memory Address 0xF6000000-0xF6FFFFFF          NVIDIA GeForce GTX 670M

Memory Address 0xF6000000-0xF6FFFFFF          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151

 

IRQ 16          Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D

IRQ 16          Intel(R) Management Engine Interface

IRQ 16          NVIDIA GeForce GTX 670M

 

Memory Address 0xA0000-0xBFFFF          PCI bus

Memory Address 0xA0000-0xBFFFF          NVIDIA GeForce GTX 670M

Memory Address 0xA0000-0xBFFFF          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151

 

IRQ 19          Intel(R) 7 Series Chipset Family SATA AHCI Controller

IRQ 19          Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

 

Memory Address 0xF7100000-0xF71FFFFF          Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16

Memory Address 0xF7100000-0xF71FFFFF          Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

 

I/O Port 0x000003B0-0x000003BB          NVIDIA GeForce GTX 670M

I/O Port 0x000003B0-0x000003BB          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151

 

Memory Address 0xF7200000-0xF72FFFFF          Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12

Memory Address 0xF7200000-0xF72FFFFF          Atheros AR9485WB-EG Wireless Network Adapter

 

I/O Port 0x00000080-0x00000080          Motherboard resources

I/O Port 0x00000080-0x00000080          Motherboard resources

 

I/O Port 0x0000FFFF-0x0000FFFF          Motherboard resources

I/O Port 0x0000FFFF-0x0000FFFF          Motherboard resources

 

I/O Port 0x0000D000-0x0000DFFF          Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16

I/O Port 0x0000D000-0x0000DFFF          Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

 

 

 

[DMA]

 

 

Resource          Device          Status

Channel 4          Direct memory access controller          OK

 

 

[Forced Hardware]

 

 

Device          PNP Device ID

 

 

[I/O]

 

 

Resource          Device          Status

0x00000454-0x00000457          Motherboard resources          OK

0x00000020-0x00000021          Programmable interrupt controller          OK

0x00000024-0x00000025          Programmable interrupt controller          OK

0x00000028-0x00000029          Programmable interrupt controller          OK

0x0000002C-0x0000002D          Programmable interrupt controller          OK

0x00000030-0x00000031          Programmable interrupt controller          OK

0x00000034-0x00000035          Programmable interrupt controller          OK

0x00000038-0x00000039          Programmable interrupt controller          OK

0x0000003C-0x0000003D          Programmable interrupt controller          OK

0x000000A0-0x000000A1          Programmable interrupt controller          OK

0x000000A4-0x000000A5          Programmable interrupt controller          OK

0x000000A8-0x000000A9          Programmable interrupt controller          OK

0x000000AC-0x000000AD          Programmable interrupt controller          OK

0x000000B0-0x000000B1          Programmable interrupt controller          OK

0x000000B4-0x000000B5          Programmable interrupt controller          OK

0x000000B8-0x000000B9          Programmable interrupt controller          OK

0x000000BC-0x000000BD          Programmable interrupt controller          OK

0x000004D0-0x000004D1          Programmable interrupt controller          OK

0x000004D0-0x000004D1          Motherboard resources          OK

0x0000F070-0x0000F077          Intel(R) 7 Series Chipset Family SATA AHCI Controller          OK

0x0000F060-0x0000F063          Intel(R) 7 Series Chipset Family SATA AHCI Controller          OK

0x0000F050-0x0000F057          Intel(R) 7 Series Chipset Family SATA AHCI Controller          OK

0x0000F040-0x0000F043          Intel(R) 7 Series Chipset Family SATA AHCI Controller          OK

0x0000F020-0x0000F03F          Intel(R) 7 Series Chipset Family SATA AHCI Controller          OK

0x00000040-0x00000043          System timer          OK

0x00000050-0x00000053          System timer          OK

0x00000000-0x0000001F          Direct memory access controller          OK

0x00000000-0x0000001F          PCI bus          OK

0x00000081-0x00000091          Direct memory access controller          OK

0x00000093-0x0000009F          Direct memory access controller          OK

0x000000C0-0x000000DF          Direct memory access controller          OK

0x00000060-0x00000060          Keyboard Device Filter          OK

0x00000064-0x00000064          Keyboard Device Filter          OK

0x00000D00-0x0000FFFF          PCI bus          OK

0x00000070-0x00000077          System CMOS/real time clock          OK

0x00000070-0x00000077          Motherboard resources          OK

0x0000E000-0x0000E07F          NVIDIA GeForce GTX 670M          OK

0x0000E000-0x0000E07F          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151          OK

0x000003B0-0x000003BB          NVIDIA GeForce GTX 670M          OK

0x000003B0-0x000003BB          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151          OK

0x000003C0-0x000003DF          NVIDIA GeForce GTX 670M          OK

0x000003C0-0x000003DF          Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151          OK

0x0000D000-0x0000DFFF          Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16          OK

0x0000D000-0x0000DFFF          Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)          OK

0x00000010-0x0000001F          Motherboard resources          OK

0x00000022-0x0000003F          Motherboard resources          OK

0x00000044-0x0000005F          Motherboard resources          OK

0x00000072-0x0000007F          Motherboard resources          OK

0x00000080-0x00000080          Motherboard resources          OK

0x00000080-0x00000080          Motherboard resources          OK

0x00000084-0x00000086          Motherboard resources          OK

0x00000088-0x00000088          Motherboard resources          OK

0x0000008C-0x0000008E          Motherboard resources          OK

0x00000090-0x0000009F          Motherboard resources          OK

0x000000A2-0x000000BF          Motherboard resources          OK

0x000000E0-0x000000EF          Motherboard resources          OK

0x00000240-0x00000259          Motherboard resources          OK

0x0000002E-0x0000002F          Motherboard resources          OK

0x0000004E-0x0000004F          Motherboard resources          OK

0x00000061-0x00000061          Motherboard resources          OK

0x00000063-0x00000063          Motherboard resources          OK

0x00000065-0x00000065          Motherboard resources          OK

0x00000067-0x00000067          Motherboard resources          OK

0x00000092-0x00000092          Motherboard resources          OK

0x000000B2-0x000000B3          Motherboard resources          OK

0x00000680-0x0000069F          Motherboard resources          OK

0x00000200-0x0000020F          Motherboard resources          OK

0x0000FFFF-0x0000FFFF          Motherboard resources          OK

0x0000FFFF-0x0000FFFF          Motherboard resources          OK

0x00000400-0x00000453          Motherboard resources          OK

0x00000458-0x0000047F          Motherboard resources          OK

0x00000500-0x0000057F          Motherboard resources          OK

0x0000164E-0x0000164F          Motherboard resources          OK

0x000000F0-0x000000FF          Numeric data processor          OK

0x00000062-0x00000062          Microsoft ACPI-Compliant Embedded Controller          OK

0x00000066-0x00000066          Microsoft ACPI-Compliant Embedded Controller          OK

0x0000F000-0x0000F01F          Synaptics SMBus Driver          OK

 

 

Thanks for any help anyone might have. I am not happy with Adobe right now. I am a full time student who is working for himself and his software does not work properly. I feel for the amount of money I spent, I should not have to deal with pesky problems such as these.FYI I am 99% positive it is not an issue with my computer, but I am willing to try anything that people think will help my issue.

 
Replies
  • Currently Being Moderated
    Apr 23, 2013 11:21 PM   in reply to Will Gegg

    Most of the time something changing on your system causes AE to suddenly start crashing. If there were no changes to any part of your OS or any driver or codec then you could be looking at a hardware failure.

     

    Changes to the system could be anything from a new font to a seemingly unrelated driver update. Are you absolutely sure that nothing changed on your system?

     

    A crash report may be helpful. This can tell you what process started the failure. From your error message the crash started with the GPU. If you have not done so already, delete your preferences file and start fresh. Also, check your update logs and see when the latest GPU drivers were installed.

     
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  • Currently Being Moderated
    Apr 24, 2013 12:16 AM   in reply to Will Gegg

    Provide the exact crash info. Tech specs alone, no matter how detailed, don't mean anything:

     

    Working with your Operating System’s Tools

     

    Mylenium

     
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