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FM 11 crashing when printing

Apr 26, 2013 2:15 AM

Hello all,

 

I have just upgraded from FM 9 to FM 11 (also upgraded to Acrobat 11 pro), and since then I can't print, as the comp crashes with an internal error (cf attachment).

 

I still can:

- save my boof/files as PDF

- convert other docs (Word for instance) in PDF format (using the AdobePDF printer).

- print other docs on any printer I want.

 

There is no error message when I open my book (there used to be an error message about colors, but I solved it). The problem arises with books using two different templates (different fonts, different text insets, etc..).

 

I really don't know what is going on, it has never happened before.

 

Does any of you have any idea ?

 

Thanks in advance.

 
Replies
  • Currently Being Moderated
    Apr 26, 2013 5:53 AM   in reply to CTA_VO

    Make sure that you're all updated in FM 11 - I seem to remember an issue with printing book files in unstructured mode was an initial issue when FM11 was released.

     
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  • Currently Being Moderated
    Apr 26, 2013 5:55 AM   in reply to CTA_VO

    What OS are you using, and how much RAM is installed? Also, is there plenty

    of space on the hard drive for temp files created during the printing

    process?

     

    AND... how are you trying to print? By using the File > Print tool, or File

    SaveAs PDF? (And if you're only using one of these tools, try the other

    method.)

     

    Finally, are you sure you're selecting the correct logical printer? The

    Acrobat 11 install should have updated your list of printers, but devices

    from a previous install might possibly linger.

     

    Cheers,

    Art

     

    Art Campbell

              art.campbell@gmail.com

      "... In my opinion, there's nothing in this world beats a '52 Vincent and

    a redheaded girl." -- Richard Thompson

                                                          No disclaimers apply.

                                                                   DoD 358

     

    I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

     
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  • Currently Being Moderated
    Apr 26, 2013 5:57 AM   in reply to Jeff_Coatsworth

    Yes, what Jeff said: definitely run the Adobe updaters for both aps and/or

    check the downloads page for each to make sure all patches are applied.

     

    Art Campbell

              art.campbell@gmail.com

      "... In my opinion, there's nothing in this world beats a '52 Vincent and

    a redheaded girl." -- Richard Thompson

                                                          No disclaimers apply.

                                                                   DoD 358

     

    I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

     

     

    On Fri, Apr 26, 2013 at 8:53 AM, Jeff_Coatsworth

     
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