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IDCS6 -> Interactive PDF. Button rollover functionality spotty.

Apr 26, 2013 2:45 PM

So I've got a button created that, when clicked, sends a user to a destination bookmarked in the same PDF.


The rollover and clicked states work perfectly on my machine in Acrobat X (10.1.6 on OSX 10.8.3) but malfunctions on other computers here in the office (Acrobat X 10.1.1 on OSX 10.8.3). In the older versions of Acrobat, the rollover state flashes then disappears when the mouse first enters the button frame.


The final for this needs to be compatible worldwide with users probably down to Acrobat 8 or 9 (not sure yet on the compatibility requirements - that's best guess). What are my options? If the compatibility is easier what are my options?


If this isn't a compatibilty problem, what am I doing wrong?


Screen Shot 2013-04-26 at 4.39.07 PM.png

  • Currently Being Moderated
    Apr 26, 2013 5:26 PM   in reply to Mike_Sans

    Did it ever occur that there might be a bug in Acrobat X 10.1.1 which is FIXED in 10.1.6?


    You should always keep up-to-date with updates. Update the other computers.

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  • Currently Being Moderated
    Apr 29, 2013 7:20 AM   in reply to Mike_Sans

    When you export an interactive PDF it's going to be output to

    Acrobat/Reader 9 or later. While it's true that you have no control over

    the end user, you will note that the PDF you export is Adobe PDF, not

    just PDF. So you can eliminate Mac Preview and other PDF readers from

    consideration for compatibility.


    You're going to need to inform the end user, one way or the other, that

    the best viewing experience is going to be with the latest version of

    Acrobat or Reader.


    For information on Acrobat bugs/issues, pop over to the Acrobat forum

    and see if they have advice for you.



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  • Currently Being Moderated
    Apr 29, 2013 7:22 AM   in reply to Mike_Sans

    As you say - you have no control over end users using different versions of Acrobat. There's a myriad of problems here


    1. Some view PDFs in browsers, where Chrome, Firefox, IE, etc. all have their own version of PDF reader - which doesn't support all the tricks that newer versions of Acrobat have
    2. You have no control over people that open it in 3rd party browsers, like Mac Preview, or other PDF readers that are not supplied by Adobe


    I think it's best to provide a link to the latest version of Acrobat along with the PDF you are distributing with a note saying "This PDF is best viewed in Acrobat 10.1.6".



    The only other option I can think of is to provide a simple Text Only link that people can click on.



    Without seeing the file and what way you have constructed the button it's hard to give a response that gets  you results.

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