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Snowy Peak
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Photoshop Elements 11 Organiser does not start from the welcome screen

Apr 28, 2013 1:37 AM

Having installed Photoshop Elements 11(Windows 7)  I cannot open the Organiser from the welcome screen. It can be opened via the Editor but few of the thumbnails are shown as pictures rather as empty squares. The situation does not improve with time but tends to get worse with pictures turning into squares. I have tried the tip with preferences but to no avail. I would be very grateful for some help. Best Regards Ian Tomlinson

  • Currently Being Moderated
    Apr 28, 2013 10:31 AM   in reply to Snowy Peak

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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 28, 2013 11:34 AM   in reply to Snowy Peak

    Try pressing Ctrl+A (to select all thumbnails) and then refresh again (Edit >> Update Thumbnails for selected items). If that makes no difference you may need to regenerate the cache.


    It may be worth rebuilding the thumbnail cache before re-installing. Click the menu:


    Help >> System info to find the path to your catalog.



    1. Close Organizer.


    2. Navigate to C: ProgramData/Adobe/Elements Organizer/Catalogs/My Catalog


    3. Find the file - thumb.5.cache


    4. Highlight the file and delete it.


    5. Re-start Elements Organizer


    6. Wait until all thumbnails have been generated.



    N.B. ProgramData may be a hidden system file:


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