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Why is InDesign CS6 loading extremely slow????

Apr 28, 2013 4:19 PM

The company I work for has bought several licensed copies of the creative suite and ever since it was installed; the machine with the following specifications that I use:


CPU: i7-3770 @ 3.4 (4 core, 8 threads, 8mb cache)

O/S: Windows 7 Home Premium 64-bit (6.1, Built 7601)


V/C: Radeon HD 5450


HDD: 60GB OCZ-Vertex 3 SSD (Primary)

HDD: 1x 2TB + 1 x 1TB SATA 3 drives.


Approximately 3 weeks ago, the machine became unresponsive due to a Photoshop CS6 64-bit issue along with Internet Explorer. At which point, I had to kill the process in the Task Manager; and ever since then, it has not been the same since.


All 64-bit applications for Adobe Creative Suite, take so long to open; that I can go and get a cup of coffee and come back only to find that it is still bloody loading. If I load for example, Photoshop 32-bit edition, it loads almost immediately. This is good at first, however as soon as I use the drag drop feature as I always do. Especially when I need to crop a high resolution image, regardless of whether the high resolution image (8MB to 16MB) stored locally or on a server; the application takes for ever and ever to load the damn image.


The amount of memory allocated to the application, starts at just over 125MB and then spikes up to 1.5TB; at which point still does not do any thing except sit there idling for no apparent reason.


This morning, opening InDesign CS6, took approximately 10 minutes to open itself. My recollection last week, I had closed all files before closing the application itself. So why the hell is it taking this bloody long to do so.


I have checked the Adobe Application Manager and everything is up to date. Microsoft Windows 7 is up to date. So what else is the problem. Could it be the services that is causing the issue?


Answers / Solutions please?


Thanks in advance.

  • Currently Being Moderated
    Apr 28, 2013 4:23 PM   in reply to Tolwyn255

    First thing I would do is a System Restore to a point before the trouble started....

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  • Currently Being Moderated
    Apr 28, 2013 4:47 PM   in reply to Tolwyn255

    Have you actually tried rebooting?



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  • Currently Being Moderated
    Apr 29, 2013 3:10 PM   in reply to Tolwyn255

    That's not a good sign.


    Might not be a bad idea to run cmd (from Accessories) as administrator, then type sfc /scannow and let Windows check for damaged system files.

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  • Currently Being Moderated
    Apr 30, 2013 4:02 AM   in reply to Tolwyn255

    Did you uninstall any system fonts? I believe the Adobe interface uses Tahoma, or possibly Verdana, to draw dialogs.

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  • Currently Being Moderated
    Apr 30, 2013 4:04 AM   in reply to Tolwyn255

    I'd also suggest trashing the prefs for each application. Most will replace the prefs if you hold down the Ctrl, Alt and Shift keys immediately after launching. You have to be really fast, and you'll see a confiramtion dialog if it worked.

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