We have a site license for the CS6 suite and a computer lab of 30 set up so that each has the software. I logged in on each with my Adobe ID and entered the serial number to activate the software and it appears to be working. But after a few weeks, some of the computers revert to the trial version and I have to re-enter the ID and serial number to get it working again. Why is this happening?
I am sorry GundersonTechnology but can you please verify that. Most of our CS6 products require Mac OS 10.6.8 or later operating systems. You can find the version of Mac OS you are using by going to the Apple Menu and selecting About this Mac.
Is it possible the students using the computers maybe going to Help and selecting Deactivate? We don't have any known issues with Mac OS computers loosing the licensing information.
You may also want to take a look at the login items on the computers exhibiting this difficulty and the systems which are not.
Not likely that the students would deactivate the license as they would no longer be able to use Photoshop to work on their images and the teacher would just reactivate it... so I don't see any motivation there.
I will take a look at the login items. Should there be any login items related to the licensing existing?
Got off the phone with Adobe support and they asked me to go onto a computer station with the problem, quit all Adobe apps and go to the system library > Application Support > Adobe > Adobe PCD > Cache... and delete the cache.db file. Then, I had to re-enter the serial number (not the ID, it was still there). So, this may or may not solve the problem. I guess I'll wait and see if the license sticks on this computer station.
Thank you for the update GundersonTechnology. The cache.db file stores information such as the serial number for your installed Adobe Creative software. You may also want to keep track of the modification date on this file to see if it is being removed or modified around the same time period as the licensing information becomes unavailable.