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GundersonTechnology
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Computer Lab keeps losing CS6 Activation

Apr 29, 2013 9:38 AM

We have a site license for the CS6 suite and a computer lab of 30 set up so that each has the software. I logged in on each with my Adobe ID and entered the serial number to activate the software and it appears to be working. But after a few weeks, some of the computers revert to the trial version and I have to re-enter the ID and serial number to get it working again. Why is this happening?

 
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    Apr 29, 2013 11:09 AM   in reply to GundersonTechnology

    GundersonTechnology which operating system are you using in your computer lab?

     
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    Apr 29, 2013 11:49 AM   in reply to GundersonTechnology

    I am sorry GundersonTechnology but can you please verify that.  Most of our CS6 products require Mac OS 10.6.8 or later operating systems.  You can find the version of Mac OS you are using by going to the Apple Menu and selecting About this Mac.

     
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    Apr 29, 2013 1:23 PM   in reply to GundersonTechnology

    Do you use a system optimizer or any type of recovery program on your lab computers which might be adjusting files or the state of the computer?

     
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    Apr 29, 2013 1:54 PM   in reply to GundersonTechnology

    Is it possible the students using the computers maybe going to Help and selecting Deactivate?  We don't have any known issues with Mac OS computers loosing the licensing information.

     

    You may also want to take a look at the login items on the computers exhibiting this difficulty and the systems which are not.

     
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    Apr 29, 2013 2:05 PM   in reply to GundersonTechnology

    No there are no login items related to Adobe which are installed with Creative Suite 6.

     
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    Apr 29, 2013 2:45 PM   in reply to GundersonTechnology

    Thank you for the update GundersonTechnology.  The cache.db file stores information such as the serial number for your installed Adobe Creative software.  You may also want to keep track of the modification date on this file to see if it is being removed or modified around the same time period as the licensing information becomes unavailable.

     
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