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sbg59
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Premiere Pro CS6 crashes W7 PC when exporting

May 1, 2013 5:49 AM

Tags: #pro #crash #crashing #cs6 #premier #premiere_pro_cs6

Either PP CS6 stops working, or entire system crashes when exporting.   

 

- Adobe Premiere Pro, version 6.0.3 (001 (MC: 264587))

- Latest updates have been installed.

- OS: Windows 7 Professional, Service Pack 1

- Source footage: MP4, 1280x720 at 29.97 fps

- Error message:  1 of 2:

    1.  If program crashes, just a simple “Adobe Premiere Pro CS6 has stopped working.  A problem caused the program to stop working. Windows will close the program… (etc)”

    2. System crash – no error, just video noise frozen on monitor; system must be powered down and rebooted.

- Happens when rendering – to “Match Sequence Settings” and to “H.264 YouTube 720p 29.97”

- Program or system has crashed every attempt at rendering (7 times), program was installed 1 day ago.

- No other software running at the time.  Norton 360 and Windows computer protection only.

- No 3rd party effects or codecs installed.

- Computer hardware/System Information:

<<< System Summary >>>

> Mainboard : Asus M4A88TD-V EVO/USB3

> Chipset : AMD 880G

> Processor : AMD Phenom II X6 1100T @ 3400 MHz

> Physical Memory : 8192 MBDDR3-SDRAM

> Video Card : AMD Radeon HD 6700 Series

> Hard Disk : Seagate ST31000524AS ATA Device (1000GB)

> Hard Disk : Maxtor OneTouch (750GB)

> DVD-Rom Drive : ATAPI iHAS124 B

> Monitor Type : LVM-42w2 - 42 inches

> Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter

> Operating System : Windows 7 Professional Professional Media Center 6.01.7601 Service Pack 1 (64-bit)

> DirectX : Version 11.00

> Windows Performance Index : 5.9 on 7.9

 

Video Card/Drivers information:

 

>Driver Packaging Version: 9.012-121219a-152192C-ATI

>Catalyst Version: 13.1

>Provider: Advanced Micro Devices, Inc.

>2D Driver Version: 8.01.01.1278

>2D Driver File Path: /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-1 1CE-BFC1-08002BE10318}/0001

>Direct3D Version: 9.14.10.0945

>OpenGL Version: 6.14.10.12002

>AMD VISION Engine Control Center Version: 2012.1219.1521.27485

 

- I do not think I am using Mecury Playback Engine GPU Acceleration. My video card was not on the list.

- Crash only seems to happen during rendering; no issue as of yet while performing other tasks (so far)

 
Replies
  • Currently Being Moderated
    May 1, 2013 6:21 AM   in reply to sbg59

    I would investigate the usual suspects:

    1. Heat buildup inside the case during export.  Make sure all fans are working and that all dust has been removed.
    2. Video card driver.  Make sure you have the latest non-beta version for your card.  (You have 13.1 and the latest is 13.4)

     

    Jeff

     
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  • Currently Being Moderated
    May 2, 2013 10:56 AM   in reply to sbg59

    You're welcome.

     

    It sucks when you have to roll back drivers to significantly older versions.  Nvidia cards needed to do that around version 297 - 300.  I'm glad you found a driver version that works!

     

    Jeff

     
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