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tonypalombo
Currently Being Moderated

InDesign Crashes on startup

May 1, 2013 6:42 AM

Tags: #osx #crash #indesign #cs6

I'm running InDesign CS6. Its up to date.

 

I've just upgraded to Mac OSX 10.8.3

 

After the update, InDesign crashes on startup. The splash screen appears for a few seconds then ID crashes.

 

I tried setting permissions on this folder:

~/Library/Preferences/Adobe InDesign/Version 8.0

 

Still crashes.

 

I tried the solution from:

http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes .html

 

Still crashes.

 

Here is the crash log:

 

http://pastebin.com/v9U5Kpey

 
Replies
  • Currently Being Moderated
    May 1, 2013 6:45 AM   in reply to tonypalombo

    Was this an in-place OS upgrade, or a clean install of the new OS and clean install of the programs?

     
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    May 1, 2013 6:55 AM   in reply to tonypalombo

    Uninstalling ID and reinstalling may help, but in-place OS upgrades can be a problem.

     
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  • Currently Being Moderated
    May 1, 2013 7:52 AM   in reply to tonypalombo

    Try deleting all the files in John's list at http://forums.adobe.com/message/4315274

     
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  • Currently Being Moderated
    Oct 3, 2013 4:54 AM   in reply to tonypalombo

    I went through the rigmarole of uninstalling, deleting preferences, cache files etc last week, re-installed and finally got InDesign working again after half a day wasted.

     

    The problem is back, and I am now faced with another few hours of frustration before I can even start work.

     

    This is an absolute joke, Adobe! There has to be a more practical solution to this problem!

     
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  • Currently Being Moderated
    Oct 3, 2013 5:03 AM   in reply to scar-design

    Whatever your problem is, is quite likely not related to the OP of this post. We need details to help you.

     

    Please start a new thread instead of hijacking an old one.

     
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  • Currently Being Moderated
    Oct 3, 2013 5:15 AM   in reply to Bob Levine

    Hi Bob,

     

    I'm not menaing to hijack the thread - the point of replying on this thread is that the method outlined *does* actually fix the problem, it's just that I've had to re-do all of the steps outlined a few times now.

     

    Cheers,

     

    Nick

     
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  • Currently Being Moderated
    Oct 3, 2013 5:22 AM   in reply to scar-design

    If the problem comes back on a regular basis it's most likely a software conflict, either with a third-party plugin for ID or some background program running on your system.

     
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  • Currently Being Moderated
    Oct 3, 2013 5:36 AM   in reply to scar-design

    Did you do an upgrade install of your O/S as well? As pointed out

    earlier that is nothing short of a crapshoot and the only way to

    eliminate that as a cause is to do a clean install and then installing

    all apps from their original media. Never use migration.

     
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  • Currently Being Moderated
    Oct 3, 2013 5:59 AM   in reply to Bob Levine

    Thanks Bob,

     

    the OS install was a clean one (I've been burned by upgrades too many times before).

     

    What frustrates me is that all of the other CC Appplications are working without a hitch, except for InDesign.

     

    @Peter - I'm not running any third-party plug-ins. I read on another thread the last time this happened to try installing on another user partition, which seems to work well - so yes- there's probably some sort of conflict happening, but I cannot work out what it might be.

     

    Thanks again for the help.

     

    Cheers,

     

    Nick

     
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  • Currently Being Moderated
    Oct 3, 2013 7:47 AM   in reply to scar-design

    Have you installed the 9.1 patch?

     
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    Oct 3, 2013 12:40 PM   in reply to Bob Levine

    Hi Bob,

     

    just installed the update after re-installing (again). It was working, but after the update - same problem occurs.

     

    Cheers,

     

    Nick

     
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