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John_Data
Currently Being Moderated

Bug: Random Mouse Coords On Click (CS6, Win32)

May 1, 2013 8:10 AM

Continuing a discussion with Jeffrey Tranberry ( @jtranber ) on Twitter, I'm reposting the same bug discussed here:

http://feedback.photoshop.com/photoshop_family/topics/erratic_tool_beh avior_tool_jumps_from_cursor-oi5we

 

And here:

http://forums.adobe.com/message/5000978

http://feedback.photoshop.com/photoshop_family/topics/stroke_jumps_fro m_cursor

http://forums.adobe.com/message/3302183

http://www.graphicdesignforum.com/forum/showthread.php?t=50581

http://photo.net/digital-darkroom-forum/00VS3u

 

Evidence enough? Please look into it. We're not imagining it!

 

This makes pretty much every tool useless without closing and restarting Photoshop.

It always happens for me after the computer has been in sleep mode, although I have seen it occur out of nowhere from a fresh boot.

 

I'm using a completely generic 3 button MS optical mouse with the generic MS driver, no other programs on my machine suffer from completely random mouse coords, including Photoshop CS3.

 

For anyone thinking of replying with 'check your drivers':

https://www.youtube.com/watch?v=-eREiQhBDIk

 

Here is the full system info for my machine:

 

Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x32

Operating System: Windows 7 32-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:7, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3

Physical processor count: 2

Processor speed: 2493 MHz

Built-in memory: 3071 MB

Free memory: 248 MB

Memory available to Photoshop: 1613 MB

Memory used by Photoshop: 60 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Unavailable

OpenGL Version: 3.0

Video Rect Texture Size: 8192

OpenGL Memory: 256 MB

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: ATI Radeon HD 3400 Series

Display: 1

Display Bounds: top=0, left=0, bottom=1152, right=2048

Video Card Number: 1

Video Card: ATI Radeon HD 3400 Series

Driver Version: 8.950.0.0

Driver Date: 20120214000000.000000-000

Video Card Driver: aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap

Video Mode: 2048 x 1152 x 4294967296 colors

Video Card Caption: ATI Radeon HD 3400 Series

Video Card Memory: 256 MB

Serial number: 90970922667018517830

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

Temporary file path: C:\Users\XXXXXX\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  C:\, 60.2G, 18.0G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\

Additional Plug-ins folder: not set

 

 

Installed components:

   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

   AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

   adobe_caps.dll   Adobe CAPS   6,0,29,0  

   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

   aif_core.dll   AIF   3.0   62.490293

   aif_ocl.dll   AIF   3.0   62.490293

   aif_ogl.dll   AIF   3.0   62.490293

   amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

   boost_date_time.dll   DVA Product   6.0.0  

   boost_signals.dll   DVA Product   6.0.0  

   boost_system.dll   DVA Product   6.0.0  

   boost_threads.dll   DVA Product   6.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

   data_flow.dll   AIF   3.0   62.490293

   dvaaudiodevice.dll   DVA Product   6.0.0  

   dvacore.dll   DVA Product   6.0.0  

   dvamarshal.dll   DVA Product   6.0.0  

   dvamediatypes.dll   DVA Product   6.0.0  

   dvaplayer.dll   DVA Product   6.0.0  

   dvatransport.dll   DVA Product   6.0.0  

   dvaunittesting.dll   DVA Product   6.0.0  

   dynamiclink.dll   DVA Product   6.0.0  

   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

   filter_graph.dll   AIF   3.0   62.490293

   hydra_filters.dll   AIF   3.0   62.490293

   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   image_compiler.dll   AIF   3.0   62.490293

   image_flow.dll   AIF   3.0   62.490293

   image_runtime.dll   AIF   3.0   62.490293

   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

   libeay32.dll   The OpenSSL Toolkit   0.9.8g  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   2.1.2.1681  

   mediacoreif.dll   DVA Product   6.0.0  

   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CS6   CS6  

   Plugin.dll   Adobe Photoshop CS6   CS6  

   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

   PSArt.dll   Adobe Photoshop CS6   CS6  

   PSViews.dll   Adobe Photoshop CS6   CS6  

   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

   ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

 

 

 

 

Required plug-ins:

 

 

   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Accented Edges 13.0

   Adaptive Wide Angle 13.0

   Angled Strokes 13.0

   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Bas Relief 13.0

   BMP 13.0

   Camera Raw 7.0

   Chalk & Charcoal 13.0

   Charcoal 13.0

   Chrome 13.0

   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Color Halftone 13.0

   Colored Pencil 13.0

   CompuServe GIF 13.0

   Conté Crayon 13.0

   Craquelure 13.0

   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Crop and Straighten Photos Filter 13.0

   Crosshatch 13.0

   Crystallize 13.0

   Cutout 13.0

   Dark Strokes 13.0

   De-Interlace 13.0

   Dicom 13.0

   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Diffuse Glow 13.0

   Displace 13.0

   Dry Brush 13.0

   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Embed Watermark 4.0

   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Extrude 13.0

   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Fibers 13.0

   Film Grain 13.0

   Filter Gallery 13.0

   Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Fresco 13.0

   Glass 13.0

   Glowing Edges 13.0

   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Grain 13.0

   Graphic Pen 13.0

   Halftone Pattern 13.0

   HDRMergeUI 13.0

   IFF Format 13.0

   Ink Outlines 13.0

   JPEG 2000 13.0

   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Lens Blur 13.0

   Lens Correction 13.0

   Lens Flare 13.0

   Liquify 13.0

   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Mezzotint 13.0

   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Mosaic Tiles 13.0

   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Neon Glow 13.0

   Note Paper 13.0

   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Ocean Ripple 13.0

   Oil Paint 13.0

   OpenEXR 13.0

   Paint Daubs 13.0

   Palette Knife 13.0

   Patchwork 13.0

   Paths to Illustrator 13.0

   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Photocopy 13.0

   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Pinch 13.0

   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Plaster 13.0

   Plastic Wrap 13.0

   PNG 13.0

   Pointillize 13.0

   Polar Coordinates 13.0

   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Poster Edges 13.0

   Radial Blur 13.0

   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Read Watermark 4.0

   Reticulation 13.0

   Ripple 13.0

   Rough Pastels 13.0

   Save for Web 13.0

   ScriptingSupport 13.1.2

   Shear 13.0

   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Smart Blur 13.0

   Smudge Stick 13.0

   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Spatter 13.0

   Spherize 13.0

   Sponge 13.0

   Sprayed Strokes 13.0

   Stained Glass 13.0

   Stamp 13.0

   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Sumi-e 13.0

   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Targa 13.0

   Texturizer 13.0

   Tiles 13.0

   Torn Edges 13.0

   Twirl 13.0

   Underpainting 13.0

   Vanishing Point 13.0

   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Water Paper 13.0

   Watercolor 13.0

   Wave 13.0

   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   Wind 13.0

   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

   ZigZag 13.0

 

 

Optional and third party plug-ins: NONE

 

 

Plug-ins that failed to load: NONE

 

 

Flash: NONE

Installed TWAIN devices: NONE

 
Replies
  • Currently Being Moderated
    May 1, 2013 8:16 AM   in reply to John_Data

    Hi John.

     

    Thanks. Just to confirm, no Wacom or tablet is installed or plugged in?

     

    Also, could you confirm if this issue occurs if you disable "Use Graphics Processor" in the Edit>Preferences>Performance... panel. (Please restart Photoshop after changing this preference)

     
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  • JJMack
    6,057 posts
    Jan 9, 2006
    Currently Being Moderated
    May 1, 2013 8:37 AM   in reply to John_Data

    John you need to understand Adobe support does not function well. Adone support acknowledge some problems and defer fixing them to some future release.  I'm still waiting for some acknowledge CS4 bugs to be fixed.  CS6 reported bugs forget about them and try not to get too upset.  Someday that future release may be released I don't know what its version number will be or what year it will be released in and wonder if I will still be among the living..

     
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  • Currently Being Moderated
    May 2, 2013 4:42 AM   in reply to John_Data

    Hi John,

     

    it would likely be fixed by updating your video card driver. According to your system info, the driver is from Feb of last year:

     

    Driver Version: 8.950.0.0

    Driver Date: 20120214000000.000000-000

     

    http://bit.ly/Troubleshoot_PS

     
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  • Currently Being Moderated
    May 2, 2013 10:01 AM   in reply to John_Data

    What is the driver version #? Can you post your system info again? That driver sounds old, too.

     
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  • JJMack
    6,057 posts
    Jan 9, 2006
    Currently Being Moderated
    May 2, 2013 11:01 AM   in reply to John_Data

    I have not seen any good reviews about 13.1  try this one 13.4 I hear its good http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista32. aspx

     
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  • JJMack
    6,057 posts
    Jan 9, 2006
    Currently Being Moderated
    May 3, 2013 6:10 AM   in reply to John_Data

    Then see if you can download the 12.8 version that is a version that runs quite well.http://support.amd.com/us/gpudownload/windows/previous/12/Pages/integr ated.aspx?os=Windows%20XP%20Media%20Center%20Edition&rev=12.8You need to uninstall 13.1 first I did not see that is supports the 3400

     
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  • Currently Being Moderated
    May 3, 2013 9:29 AM   in reply to John_Data

    Hi John,

     

    It's unfortunate that the AMD has stopped actively supporting driver updates for the 3400.

     

    Another thing to try to narrow down the code path.

     

    • Go into Preferences>Performance...
    • click [Advanced Settings...]
    • set the Drawing Mode to "Basic"
    • Restart Photoshop.
    • See if problem still persists.
     
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  • Currently Being Moderated
    May 3, 2013 9:48 AM   in reply to John_Data

    Hi John,

     

    Thanks. I take it "Normal" and "Advanced" aren't availble options in the dialog for your card?

     

    That would be interesting to see if working with docked windows affects this. If you don't mind running that way for a while to see if it still happens. That may give us additional clues to repro/debug.

     
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  • Currently Being Moderated
    May 3, 2013 9:48 AM   in reply to John_Data

    May want to restart PS between changing the floating document pref just to be safe/complete.

     
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  • Currently Being Moderated
    May 3, 2013 12:44 PM   in reply to John_Data

    No pressure. Appreciate your help and patience to track down the specifics.

     
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