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After Effects can’t continue: unexpected failure during application startup

May 1, 2013 8:43 AM

Hey.

I really really need you help.

 

i get this error message everytime when i start AE CS6 ... i dont know why because PS, AI, Pr works fine.

what i tried was:

 

1. reinstalled AE and Master Collection

2. deleted every Preferences and Application support Folder with adobe

3. repaired the disk permission

4. repaired the font chach and everything.

 

actually every adobe folder was deleted, but after a new installation i got the same massage only with AE

 

i dont want to reinstall my OS.

 

do you have any solutions?

 

Im using macbook pro mid 2010 with Mountain Lion

 

thank you

 
Replies
  • Currently Being Moderated
    May 1, 2013 7:58 AM   in reply to hoppi1989

    Find the exact crash info:

     

    Working with your Operating System’s Tools

     

    Mylenium

     
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  • Currently Being Moderated
    May 1, 2013 8:45 AM   in reply to hoppi1989

    First, install the bug-fix updates. There have been two so far for your version of After Effects.

     
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  • Currently Being Moderated
    May 1, 2013 9:17 AM   in reply to hoppi1989

    Seems to be a file I/O or kernel error, which might require some deeper system inspection. Could be that some core library is of the wrong version or you are seeing some oddities with 32bit vs. 64bit compatibility stuff... Impossible to say from a distance, but it would seem that this only can be fixed by reinstalling your OS cleanly from scratch...

     

    Mylenium

     
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  • Currently Being Moderated
    Jul 13, 2013 11:21 PM   in reply to hoppi1989

    Well, if it still uses a specific kernel version that is not compatible nothing would have changed. I agree that it's odd, but something is going on on your system. Perhaps time to call in another Mac geek for a hands-on look?

     

    Mylenium

     
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