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RoboHelp 9/10 Java Error Trying to Compile AIR Help Skin

May 1, 2013 11:38 AM

Tags: #air #error #java #robohelp #skin #compile

I'm trying to save a custom skin for a RoboHelp 9 project on a Windows 7 64-bit PC using AIR Browser Based Help. When I try to save the skin, or compile it into a SWF, I get the following error:

 

Error loading: C:\Program Files\Java\jdk1.7.0_09\jre\bin\jvm.dll

 

skin compile error.jpg

The dll is located at that path. I tried running RoboHelp as Administrator. I tried editing a new skin with a new clean project and also with a downloaded trial of RoboHelp 10, and I got the same results. Has anyone seen this, or can anyone think of a fix?

 

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