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Difficulties in buying

May 2, 2013 4:07 PM

Tags: #acrobat #acrobat-pro #xi

Dear All,


May I please, have more explanation about the following e-mail?


Dear Giulia Ricci,


We appreciate your recent order; however, we regret that we are unable to process the transaction at this time.


If you feel that this order has been declined in error, please select an alternative method of payment and place a new order at: 1-800-585-0774 Monday–Friday from 5am–7pm (Pacific Time). Or, you can find a reseller ( that will be able to help you with your order.


At this time, your credit card has not been charged and your Order number AD007708610 has been cancelled. We appreciate your interest in Adobe products and apologize for any inconvenience.



Information about your cancelled order is as follows:


Adobe ID: <Removed by Moderator>


Order number: AD007708610


Order date: April 30, 2013


Products ordered:


Qty Product

5  Adobe Acrobat XI Pro (Windows,English)


Total Amount: US $2,430.21


If you have any questions, please contact Customer Service.



Thank you,


The Adobe Store Team

  • Currently Being Moderated
    May 2, 2013 2:01 AM   in reply to GiuRicci

    Your best bet is to contact customer service, as advised in that email message.


    I am moving this topic from the Adobe Reader forum to Downloading, Installing, Setting Up; you may get advice from Adobe staff there.

    Mark as:
  • Currently Being Moderated
    May 2, 2013 4:08 PM   in reply to Pat Willener

    Just to reinforce what Pat suggested please contact our Sales team using the number listed in the e-mail.  The Sales team can provide more specific details why your order was unable to be processed

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