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PS shuts down

May 2, 2013 8:23 AM

Photoshop shuts down whenever I try to open a file. It´s a brand new download from the App Store on my Mac.

  • Currently Being Moderated
    May 2, 2013 9:48 AM   in reply to emilymr80

    Hi there,


    You'll need to provide some additional information about the issue that you're encountering so that we can assist you or refer you to the correct forum. Please read through this article and provide any additional relevant details.




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  • Currently Being Moderated
    May 2, 2013 10:45 AM   in reply to emilymr80

    Thank you for replying with further details - I'm moving your question to the Photoshop Elements forum for more specialized help.


    However, the Downloading, Installing, Setting Up forum may provide answers as well.

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  • Currently Being Moderated
    May 3, 2013 2:00 PM   in reply to emilymr80

    Have you tried trashing it and downloading again? You can do that with app store purchases. Just put the PSE 11 Editor folder from applications into the trash, and open the app store, then click on Purchases. You'll see an option to install it again.

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