I already own Ps CS6 and after buying a subscription to the Cloud, tried to download PsCS 6 Extended, but it wouldn't come through. I tried to download the trial version before I purchased the subscription, but that didn't come through either.
Sghall59 please see the system requirements for Photoshop CS6 Extended at http://www.adobe.com/products/photoshopextended/tech-specs.html. If you do not meet or exceed all of the system requirements you will not be able to access the Extended features of Photoshop.
A bit confused here. Seems like the computer would be able to handle this
software. Why is it not downloading?
It's the latest MacPro, but it's a quad core and not 12-core, would that
make a difference?
Moving this discussion to the Photoshop General Discussion forum. The users in this forum may have additional suggestions if you have verified that your computer meets and exceeds all of the listed system requirements in message #3.
Thanks for the info. My computer seems to meet the requirements for the
software, but I do not own
Ps CS5. I had Ps CS4 and went straight to Ps CS6. Do I need to have CS 5
before Ps CS6 Extended will download?
From what I see on CS6 Cloud it only comes in extended version http://www.adobe.com/products/creativesuite/buying-guide.edu.html.
So if you downloaded the CS6 cloud subsciption it would be the extendended version. If the 3D option is grayed out then it must have something to do with OS or computer.
Actually, from what I see there is PsCS6 and PsCS6 Extended. Ps CS6 is the
very first option on the list of products.
I bought the CD of Ps CS6. I was able to update PsCS6 from the cloud, but
the 3D option is still grayed out. So it's not Extended.
I just upgraded the OS to Mountain Lion, so now I'm at OS X 10.8.3.
I checked the graphics card info, and it has a Radeon HD 5770 which
supports OpenGL 3.2.
That is the problem then. Photoshop is not using your Creative Cloud license. Please try deactivating and then license the software with the Adobe ID tied to your Creative Cloud subscription. When you have successfully completed these steps you should see Creative Cloud printed instead of Photoshop.