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Henry G Engelking
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PSE 11 WILL NOT OPEN

May 4, 2013 6:16 PM

PSE 11 will not open, running Win8

 
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  • Currently Being Moderated
    May 5, 2013 12:16 AM   in reply to Henry G Engelking

    You need to explain better and provide more info. Is anything happening at all? Do you get any warnings? Did it install properly in the first place? Do you run with sufficient user privileges?

     

    Mylenium

     
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  • Currently Being Moderated
    May 5, 2013 1:40 PM   in reply to Henry G Engelking

    Moving this discussion to the Photoshop Elements forum.  Henry the error message you attempted to post in message #3 is not visible.  Can you please type the error message or attach a screenshot.  You can find information on how to attach an image to your post at http://forums.adobe.com/docs/DOC-2324.

     
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    May 5, 2013 5:57 PM   in reply to Henry G Engelking

    Which operating system are you using?  Have you tried removing and reinstalling the software?

     
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    May 5, 2013 6:34 PM   in reply to Henry G Engelking

    Henry please see Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-usin g-logs-elements.html for information on how to locate the exact error during the installation process.

     
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    May 7, 2013 9:38 AM   in reply to Henry G Engelking

    You are welcome to copy the portion of the installation log which contains error messages and paste it to this discussion thread.

     

    You may want to consider doing a search on the errors while you have them in your clipboard.  Per step five you can do a search in our knowledgebase at http://helpx.adobe.com/support.html.  This will help you determine the solution to resolve the error messages you are currently receiving.

     
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    May 8, 2013 8:45 AM   in reply to Henry G Engelking

    It looks as if you are unable to write to the installation directory.  Did you try to customize the installation location?  You can find information on how to adjust your file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

     
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    May 9, 2013 11:24 AM   in reply to Henry G Engelking

    Henry as discussed it is likely you are facing file permission issues.  Possibly these permissions became compromised after your installation attempt.

     
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