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TOC Books not opening

Explorer ,
May 07, 2013 May 07, 2013

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Why won't the other TOC books open after viewing a particular topic?  Is there a limit as to how many books and topics you can have in a TOC?

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Community Expert ,
May 07, 2013 May 07, 2013

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No limit that I am aware of.

You haven't given enough information to help you further.

What type of help?

If webhelp, have you tried more than one browser and which ones?

What version of Rh?

Do you mean a "particular" in that only one topic is causing the problem?


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@petergrainge

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Explorer ,
May 07, 2013 May 07, 2013

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Sorry about the lack of information...

This is happening in RH10 for Webhelp.  It is happening in both IE and Firefox and yes so far only two topics out of about 150 is causing this.

For the life of me, I cannot see the difference between those two in terms of how they are set up in the properties compared to the others.

Thanks for you quick response.

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Community Expert ,
May 07, 2013 May 07, 2013

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I guess you could try deleting the CPD file and reopening the project but I doubt that will help.

After that, first tag the two rogue topics and use a build expression to exclude them from the build. Check that everything then works OK.

If it does, often the quickest solution when the number of topics is small is to paste the content into a text editor and then paste it into a new topic and reformat.

Maybe comparing the new and old topics will reveal what the isssue was.


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Explorer ,
May 07, 2013 May 07, 2013

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That did the trick!

Thank you.

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Community Expert ,
May 07, 2013 May 07, 2013

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What did? I made two suggestions.


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Explorer ,
May 07, 2013 May 07, 2013

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The part where you tag the rogue topics with a build expression to exclude them and do a copy and paste into new topics.

I took a look at the html code and it looked pretty much the same to me...  Not sure what happened.

Thanks again.

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