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Spif45
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AppleWhen trying to print in Elements 11, after clicking "Print/Page Setup/Presets/Show Presets", th

May 8, 2013 3:56 AM

When trying to print in Elements 11, after clicking "Print/Page Setup/Presets/Show Presets", the box freezes. Clicking Cancel or OK does not work. I then have to Force Quit Elements to clear it. Apple say that it is a problem with Elements. Using the same procedure in other applications, clicking Cancel or OK does work. Can anyone please offer a solution.

 
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  • Currently Being Moderated
    May 8, 2013 5:39 AM   in reply to Spif45

    FWIW, that doesn't happen for me. I can see the presets and choose one or cancel just fine. Try going to the editor preferences>general, clicking this button and restarting the editor:

     

    prefs reset.gif

     
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  • 99jon
    12,852 posts
    Jan 6, 2010
    Currently Being Moderated
    May 8, 2013 8:36 AM   in reply to Spif45

    Quit all open print dialogs and close open images. Then go to:

     

    Adobe Photoshop Elements Editor >> Preferences >> General

     
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  • 99jon
    12,852 posts
    Jan 6, 2010
    Currently Being Moderated
    May 8, 2013 8:55 AM   in reply to Spif45

    No real implications. The default prefs are reinstated. If you made any changes e.g. turning off auto-analysis, or saving file prefs you will simply need to reset them afterwards.

     
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