Photoshop Elements. Increasing brush-size crashes Windows 8 when HDMI cable connected to TV or data projector. I'm using Asus N56V notebook with Nvidia 635M dedicated graphics card with latest driver.
Any ideas please?
Hi Rave 1,
No problem when not using HDMI to external device. On notebook own display everything is per normal. Oh, yes, replaying a video film to TV via HDMI is also OK. The problem is with any brush-related tool in Elements (pencil, paintbrush, healing, clone, etc)
By the way, I'm using Elements 11.
The problem is very strange but I have to use the 'notebook' for demos to large groups.
I could really do with some help.
I have just tried it on my system - laptop, windows 8 64bit, PSE 11 connected to a TV via the HDMI port and I got a funny but the system didn't crash.
I can't think that PSE knows whether you are connected via HDMI or are using the built in monitor and so I tend to feel the problem is probably in the graphics card/driver or perhaps windows 8.
The funny that I saw was the cursor kept changing from the brush circle to my normal arrow.
When you connect to the HDMI, what mode do you use? I have the option of laptop screen & TV, TV only, Laptop screen only or extended laptop to TV.
Many thanks for the suggestion.
I've been using the laptop with the TV or projector set as 'duplicate'. I've just checked it out with the TV set as the 'sole screen'. The crash didn't occur. I then tried with TV screen as 'duplicate' and it crashed again. This is an interesting develpment. I reckon that the differential of resolution between laptop and TV and/or projector is causing the glitch. I'll enquire as to the resolution of the projector tomorrow. This may point me in the right direction but the snag remains that when I do demonstrations the screen is behind me so I need to see the laptop display. OK that's probably my problem - darn!
I'll next check the Asus laptop (notebook) with a HD monitor of same resolution (1900pxl). But that will also be tomorrow as it's too late to do this at my end (UK / GMT 9.20pm).
Thanks for the idea - it was an excellent thought. It may not offer a cure but at least I know what I'm grappling with.
As an aside, I have colleagues who give Photoshop demos using data projectors of all sorts and with HDM connectivity and none have experienced the glitch that I'm suffering from.
I'll get back to you tomorrosw - Thursday.
Here's an update:
The nub of the problem has been determined by my computer expert as a conflict (as we suspected) between the graphics driver and screen resolution. However the situation is far from dimple. I'll be as brief as possible:
No matter how we approach the settings for the Nvidia driver, when using HDMI, the 'workings' of the compuer automatically reset the driver to either the inbuilt Intel driver and if that's deliberately 'disabled' it reverts to the even more basic Windows 8 driver. As neither card/driver is 'dedicated', the sharing that occurs between the native resolution of the notebook display and the external display (even if this is set to a compatible value) the the computer crashes. It remains OK if a single dsipaly (internal or external) is selected. Dual display (which I must have) is the problem. My computer expert is going to contact Asus about this. He even tried setting the global setting to Nvidia only and it still didn;'t succeed.
I've since spoken with a colleague and he tells me that in the audio-visual community, this is a well known phenomenom with rexcent lapptops/notebooks no matter what to cost or spec - in so far as they ignor the 'dedicated graphics' when on HDMI in favour of the default (shared) driver and hence the problem. Apparently some notebooks are OK but one has to shop around and take pot luck. What a state of affairs!
The Asus notebook works OK using the VGA socket but let's face it, I bought this hi-spec computer for HDMI usage.
This is the story to date. It would appear that software is not the root cause.
I will continue to pursue the matter and find a resolutuion (no pun intended - or perahps it was!)
With all best wishes,
Thanks for the update - life is never easy is it.
My Laptop is a Dell with an Intel graphics chip and apart form the funny cursor pointer it works in all modes.
I hope you find the answer.
I have an ASUS "Republic of Gamers" laptop that is about 6 months old. It has an HDMI port, Nvidia graphics and Windows 7.
Is there someting you would like me to try? I'm on the USA west coast, so time zones my delay any feedback.
PS: I'm not a "gamer". I bought it because it had the specs for video editing. It even has a Blu-Ray burner!
I just hooked up to my 55 inch Sony TV via HDMI. I tried three bruch tools and changed brush size up and down with the slider and bracket keys. Everything is still running fine.
Set up was automatic when I plugged in the HDMI. I get exact duplicate screens. My ASUS ROG has a 1920 by 1080 screen and I think the TV does too. The card is a G670 and the driver is 314.22. The nVidia graphics utility actually lists the display as a Sony TV.
I see three differences. I have a different nVidia card, I have Win 7 and I have a different TV. There may be more, but it has not crashed (yet).
Hi Bill and Brian,
Many thanks for your replies and updates.
The problem occurs when the resolution of the the external screen is different to the native resolution of my Asus NS6V and switch to dual-screen mode. Single screen is OK. However, the other really odd thing remaions that no matter how the settingsare altered to instruct the computer to only use the Nvidia card and driver, (including changing/reducing notebook-screen resolution) the electronics of the Asus automatically revert to the basic Windows or Intel driver when the HDMI is connected to the external screen. Have you checked this characteristic on yours?
I am using Windows 8 and that could be at the root of the problem.
Two colleagues use Sony Vaio laptops with Windows 7 and they can connect to HDMI, change brush-size and everything OK.
My supplier is in discussion with Asus. I await an update.
It may be several days before I can get back to you.
Many thanks for all help and support.
However, the other really odd thing remaions that no matter how the settingsare altered to instruct the computer to only use the Nvidia card and driver, (including changing/reducing notebook-screen resolution) the electronics of the Asus automatically revert to the basic Windows or Intel driver when the HDMI is connected to the external screen. Have you checked this characteristic on yours?
My computer came with "nVidia Control Panel" software. It sets up and controls multiple display, will check for driver updates, etc. It reports the TV as a "Sony TV" for the second display. So, I don't think it is reverting to Intel or Windows drivers.
ASUS has been using Windows 8 long enough that they may offer a nVidia driver update with a fix for your issue. The other choice is nVidia. A few weeks ago I updated my nVidia driver there. There was a button on the nVidia support website that checked my computer for which graphics card I had and what driver version was installed. It then offered me a new and correct one. It downloaded and installed very easily.
Perhaps nVidia has identified a quirk when operating multiple displays on Win 8 and fixed it with a driver update. My understanding is that computer manufacturers may be slow with offering graphics card driver updates where nVidia makes updates routinely.