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DavidBGreen
Currently Being Moderated

Bridge keeps crashing

May 8, 2013 8:25 AM

Does anyone have any simple suggestions to stop Bridge crashing? Should I just reinstall or is there anything else I can do? It's crashing every couople of minutes. Thanks.

 
Replies
  • Currently Being Moderated
    May 8, 2013 9:08 AM   in reply to DavidBGreen

    Nobody can know anything. You are not providing any system info, crash info or other details. We could tell you to reinstall a hundred times and it may not at all resolve the issue. Provide the proper technical info as required:

     

    Working with your Operating System’s Tools

     

    Mylenium

     
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  • Currently Being Moderated
    May 8, 2013 12:10 PM   in reply to DavidBGreen

    i agree with Mylenium. also, close all open applications, turn off computer, try again. My mac is a few years old, and I have to be very patient. good luck

     
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  • Currently Being Moderated
    May 20, 2013 10:00 PM   in reply to Mylenium

     

    Bridge CS6 hasn't worked correctly in weeks (pretty much freezes upon opening - sometimes can navigate to a folder but then stops working). I'm running Windows 7 and have used Bridge CS6 for about a year now. I'm out of patience for this product that I've paid for and is not working at all. I've tried reinstalling, disabling Norton security, restarting, etc. Also holding down Alt when opening Bridge does not produce a menu that would allow me to clear the cache, as suggested in some other posts. Here's the error log I found:

    

    Version=1
    EventType=AppHangB1
    EventTime=130135833126216288
    ReportType=3
    Consent=1
    UploadTime=130135833144000319
    ReportIdentifier=07a3223e-c1cd-11e2-b26f-386077b57631
    IntegratorReportIdentifier=07a3223f-c1cd-11e2-b26f-386077b57631
    Response.BucketId=3453068314
    Response.BucketTable=5
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Bridge.exe
    Sig[1].Name=Application Version
    Sig[1].Value=5.0.2.4
    Sig[2].Name=Application Timestamp
    Sig[2].Value=50d9a019
    Sig[3].Name=Hang Signature
    Sig[3].Value=5c14
    Sig[4].Name=Hang Type
    Sig[4].Value=0
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Hang Signature 1
    DynamicSig[22].Value=5c1413bf20786bdd9a9fe3f0fb2c0c98
    DynamicSig[23].Name=Additional Hang Signature 2
    DynamicSig[23].Value=aa16
    DynamicSig[24].Name=Additional Hang Signature 3
    DynamicSig[24].Value=aa1611d58fe2c2cfe49af6820434bb73
    DynamicSig[25].Name=Additional Hang Signature 4
    DynamicSig[25].Value=5c14
    DynamicSig[26].Name=Additional Hang Signature 5
    DynamicSig[26].Value=5c1413bf20786bdd9a9fe3f0fb2c0c98
    DynamicSig[27].Name=Additional Hang Signature 6
    DynamicSig[27].Value=aa16
    DynamicSig[28].Name=Additional Hang Signature 7
    DynamicSig[28].Value=aa1611d58fe2c2cfe49af6820434bb73
    UI[3]=Adobe Bridge CS6 is not responding
    UI[4]=If you close the program, you might lose information.
    UI[5]=Close the program
    UI[6]=Close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[5]=C:\Windows\system32\GDI32.dll
    LoadedModule[6]=C:\Windows\system32\USER32.dll
    LoadedModule[7]=C:\Windows\system32\LPK.dll
    LoadedModule[8]=C:\Windows\system32\USP10.dll
    LoadedModule[9]=C:\Windows\system32\msvcrt.dll
    LoadedModule[10]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_659 5b64144ccf1df_1.1.7601.17825_none_2b253c8271ec7765\gdiplus.dll
    LoadedModule[11]=C:\Windows\system32\ole32.dll
    LoadedModule[12]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[13]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\icuuc40.dll
    LoadedModule[14]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[15]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[16]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\icudt40.dll
    LoadedModule[17]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\MSVCR100.dll
    LoadedModule[18]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\icuin40.dll
    LoadedModule[19]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Symlib.dll
    LoadedModule[20]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\amtlib.dll
    LoadedModule[21]=C:\Windows\system32\WINHTTP.dll
    LoadedModule[22]=C:\Windows\system32\webio.dll
    LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[27]=C:\Windows\system32\IPHLPAPI.DLL
    LoadedModule[28]=C:\Windows\system32\NSI.dll
    LoadedModule[29]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[30]=C:\Windows\system32\SHELL32.dll
    LoadedModule[31]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\BIB.dll
    LoadedModule[32]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\ExtendScript.dll
    LoadedModule[33]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\ScCore.dll
    LoadedModule[34]=C:\Windows\system32\WS2_32.dll
    LoadedModule[35]=C:\Windows\system32\d3d9.dll
    LoadedModule[36]=C:\Windows\system32\VERSION.dll
    LoadedModule[37]=C:\Windows\system32\d3d8thk.dll
    LoadedModule[38]=C:\Windows\system32\dwmapi.dll
    LoadedModule[39]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\d3dx9_43.dll
    LoadedModule[40]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AXEDOMCore.dll
    LoadedModule[41]=C:\Windows\system32\UxTheme.dll
    LoadedModule[42]=C:\Windows\system32\MSIMG32.dll
    LoadedModule[43]=C:\Windows\system32\WINMM.dll
    LoadedModule[44]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AdobeXMP.dll
    LoadedModule[45]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\MSVCP100.dll
    LoadedModule[46]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AdobeXMPFiles.dll
    LoadedModule[47]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\ACE.dll
    LoadedModule[48]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\BIBUtils.dll
    LoadedModule[49]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AXE8SharedExpat.dll
    LoadedModule[50]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\CoolType.dll
    LoadedModule[51]=C:\Windows\system32\IMM32.DLL
    LoadedModule[52]=C:\Windows\system32\MSCTF.dll
    LoadedModule[53]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[54]=C:\Windows\WinSxS\amd64_microsoft.windows.common-cont rols_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\Comctl32.dl l
    LoadedModule[55]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\adobe_caps.dll
    LoadedModule[56]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[57]=C:\Windows\system32\propsys.dll
    LoadedModule[58]=C:\Windows\system32\ntmarta.dll
    LoadedModule[59]=C:\Windows\system32\WLDAP32.dll
    LoadedModule[60]=C:\Windows\system32\profapi.dll
    LoadedModule[61]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AGM.dll
    LoadedModule[62]=C:\Windows\System32\msxml6.dll
    LoadedModule[63]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Required\PhotoshopAdapter.apl
    LoadedModule[64]=C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats\Camera Raw.8bi
    LoadedModule[65]=C:\Windows\system32\PSAPI.DLL
    LoadedModule[66]=C:\Windows\system32\mscms.dll
    LoadedModule[67]=C:\Windows\system32\USERENV.dll
    LoadedModule[68]=C:\Windows\system32\icm32.dll
    LoadedModule[69]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[70]=C:\Windows\system32\apphelp.dll
    LoadedModule[71]=C:\Users\Scott\AppData\Roaming\Dropbox\bin\DropboxExt 64.17.dll
    LoadedModule[72]=C:\Windows\system32\dbghelp.dll
    LoadedModule[73]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1 e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCP90.dll
    LoadedModule[74]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1 e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
    LoadedModule[75]=C:\Windows\system32\EhStorShell.dll
    LoadedModule[76]=C:\Windows\System32\cscui.dll
    LoadedModule[77]=C:\Windows\System32\CSCDLL.dll
    LoadedModule[78]=C:\Windows\system32\CSCAPI.dll
    LoadedModule[79]=C:\Windows\system32\ntshrui.dll
    LoadedModule[80]=C:\Windows\system32\srvcli.dll
    LoadedModule[81]=C:\Windows\system32\slc.dll
    LoadedModule[82]=C:\Windows\system32\nvd3dumx.dll
    LoadedModule[83]=C:\Windows\system32\powrprof.dll
    LoadedModule[84]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
    LoadedModule[85]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\FileInfo.dll
    LoadedModule[86]=C:\Windows\system32\OLEACC.dll
    LoadedModule[87]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\adbeape.dll
    LoadedModule[88]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[89]=C:\Windows\system32\COMDLG32.dll
    LoadedModule[90]=C:\Windows\system32\NetworkExplorer.dll
    LoadedModule[91]=C:\Windows\system32\MPR.dll
    LoadedModule[92]=C:\Windows\System32\drprov.dll
    LoadedModule[93]=C:\Windows\System32\WINSTA.dll
    LoadedModule[94]=C:\Windows\System32\ntlanman.dll
    LoadedModule[95]=C:\Windows\System32\davclnt.dll
    LoadedModule[96]=C:\Windows\System32\DAVHLPR.dll
    LoadedModule[97]=C:\Windows\system32\LMIRfsClientNP.dll
    LoadedModule[98]=C:\Windows\system32\netutils.dll
    LoadedModule[99]=C:\Windows\system32\SspiCli.dll
    LoadedModule[100]=C:\Windows\system32\credssp.dll
    LoadedModule[101]=C:\Windows\system32\mswsock.dll
    LoadedModule[102]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[103]=C:\Windows\System32\wship6.dll
    LoadedModule[104]=C:\Windows\system32\urlmon.dll
    LoadedModule[105]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1- 0.dll
    LoadedModule[106]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1- 1-0.dll
    LoadedModule[107]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1 -1-0.dll
    LoadedModule[108]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1 -0.dll
    LoadedModule[109]=C:\Windows\system32\api-ms-win-downlevel-version-l1- 1-0.dll
    LoadedModule[110]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1 -1-0.dll
    LoadedModule[111]=C:\Windows\system32\normaliz.DLL
    LoadedModule[112]=C:\Windows\system32\iertutil.dll
    LoadedModule[113]=C:\Windows\system32\WININET.dll
    LoadedModule[114]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[115]=C:\Windows\system32\dhcpcsvc6.DLL
    LoadedModule[116]=C:\Windows\system32\DNSAPI.dll
    LoadedModule[117]=C:\Program Files\Bonjour\mdnsNSP.dll
    LoadedModule[118]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
    LoadedModule[119]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[120]=C:\Windows\System32\fwpuclnt.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped responding and was closed
    ConsentKey=AppHangXProcB1
    AppName=Adobe Bridge CS6
    AppPath=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe
    ReportDescription=A problem caused this program to stop interacting with Windows.

     
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  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    May 21, 2013 6:40 AM   in reply to booey

    Also holding down Alt when opening Bridge does not produce a menu that would allow me to clear the cache, as suggested in some other posts.

     

     

    On a Mac it is the Alt/Option key on Windows it is the control key

     

    Hold down the control key while restarting Bridge until you get the window. Choose reset prefs first and if this does not solve your problem try it again and then include purge central cache. WIth this you will need to recache your files but that only takes a bit of time and it should provide you with a good working Bridge

     
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  • Currently Being Moderated
    May 21, 2013 7:19 AM   in reply to booey

    This is not a crash report that means anything.  In the Event Viewer in Applications tab you need to look for the Faulting Module.  That is where error lies.

     

    Try resetting preferences as Omke suggests.  When reset window comes up choose all 3.

     

    Also click Help/Updates and make sure you are current.

     
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