In the past two days, two-page PDFs that I save out of CS6 are printing with the second page upside down. I have tried resaving the documents—didn't work. Tried saving the documents as individual PDFs and combining the PDFs in Acrobat—didn't work. I have had my colleagues print them, and the second page is upside-down too. When I print two-page PDFs that I saved last week or longer ago, I have no problem at all. It just seems to be happening with recently saved PDFs. I didn't update any software on my computer between saving the PDFs that are printing correctly and when this problem began.
Any help would be appreciated. Thanks!
Sounds like a document-sticky printer default may have changed...like a duplex-tumble setting. Does page two appear correctly on screen?
To troubleshoot here in the forum, you'd have to provide a lot more detail with respect to your methods; perhaps with screenshots of all related dialogs.
Yes. The two-pages appear correctly on screen in both Reader and Acrobat. I am saving the PDFs as I always have and like I stated in my original post, if I open a two-page PDF that I saved last week, last month or last year, etc.(using the same methods, settings), it prints correctly.
What methods should I mention? I created the document as two artboards, letter sized. Converted all fonts to outlines. Saved as PDF. Opened the PDF in Reader and Acrobat 8. Tried to print with a layout of long-edge binding and short-edge binding and every time the second page is upside down. Nothing I haven't done before and it is working with all documents except those I have created this week.
I have the same problem, one file from AI I can save its PDF version, and it prints corretly, but another file, also created with Illustrator and then saved as PDF, in the same MacBook, and the second page it's upside down, using the same printer. I even turn around the second page in Illustrator, convert it to PDF... and still printing the other way around! I don't know what could happening :S HELP!
It's a printing issue, not an Illustrator issue.
I'm inclined to agree. Logic suggests that if all is as expected in Illustrator, and the saved PDF displays correctly, then those processes aren't broken, and the discrepancy ocurrs subsequently.
No print = no problem
Print = problem
"Inverted page 2" is not a widely-known Illustrator/PDF-related bug-effect, and it stands to reason that if you who have hands-on access to the files, devices, and interfaces haven't find the cause, then no one can do so remotely. The relatively superficial attempts we've made here so far are about all we can do, until/unless someone who has had and solved the same problem comes along.
I spoke with an Adobe support and the gentlemen told me to uncheck Auto Rotate in Illustrator's print dialog box (see screenshot). I did and that worked for one document only. I have tried the same fix with other documents to no avail. I can still print two page PDFs that I saved last month and last week correctly. And I can print multi-page documents correctly from InDesign. But any PDF that I save now or in this past week won't work. And every print setting remains the same! I have sent the Illustrator file to a colleague and he saved the PDF and the second page is printing upside down for him. But any two-page document that he creates in Illustrator and saves as a PDF prints fine. I have tried using different printers and the same thing happens.
Thanks to everyone for their help.
ermm.. Didn't I post to uncheck Auto-rotate?
Is this Mac or Windows?
Have you checked that print drivers are up to date?
Have you reinstalled print drivers?
On the Mac, it can be helpful to remove the printer from the printer preferences in system preferences and then add it back.