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OnsiteMikeD
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Can anyone help with isolating the cause of an InDesign CS5 crash?  It's intermittent...

May 8, 2013 11:52 AM

Hi All,

 

I've got a client that's running into an intermittent crashing problem with InDesign.  Ordinarily "intermittent" points to hardware, but we wanted to rule out bad software first, especially as InDesign is the ONLY application that's crashing on this system.   The crashing doesn't seem to correspond to any given task that's executed within InDesign either.  This is an iMac 2.5 GHz Intel Core i5 (mid 2011 model), 8 GB of RAM.  Original this iMac was running Snow Leopard with InDesign CS5 (7.0.4), and crashing fequently then.  For numerous reasons including the crashing we did an erase and install of the OS, this time installing 10.8.2, and a fresh install of CS5 and ran all updates from Adobe (to 7.0.4), and then ran a Disk Permissions repair (we have not updated to 10.8.3 due to reports I've seen of more crashing with InDesign CS5).  Fonts and InDesign application support files from ~/Library were migrated over manually, but no other user data.  The crashing occurs within two user accounts on this fresh OS (one of which was created to troubleshoot with as a clean environment) so isn't likely user account related but due to fonts that may not be confirmed.  Being that it's intermittent it's been quite hard to track down.  Linotype Font Explorer is installed on this system and I have just now disabled the font activation plugins in case that is part of the problem here; haven't had a chance yet to let the system run without those to see if the problem is resolved.  Two recent crash logs (below) show different activity causing the crash (I've included thread 0 only, but can post more if requested; my experience has been that thread 0 will usually give you what you need, but given that we're seeing different cuases here I'm at a loss).  We have tried fresh RAM in the system in case this was related to bad memory, and that made no difference.  Font caches for both applications and the OS have been cleared and fonts showing any missing printer font files have been disabled.  Any help would be greatly apprecaited.  

 

Many thanks,

Mike

 

Log 1:

Process:         Adobe InDesign CS5 [11565]

Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

Identifier:      com.adobe.InDesign

Version:         7.0.4.553 (7040)

Code Type:       X86 (Native)

Parent Process:  launchd [238]

User ID:         501

 

Date/Time:       2013-05-02 12:45:38.327 -0700

OS Version:      Mac OS X 10.8.2 (12C60)

Report Version:  10

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

 

VM Regions Near 0x4:

--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.InDesign.Links                0x11da9cfd 0x11d39000 + 462077

1   com.adobe.InDesign.Links                0x11dad857 0x11d39000 + 477271

2   com.adobe.InDesign.Links                0x11dabcc0 0x11d39000 + 470208

3   com.adobe.InDesign.Links                0x11da96b9 0x11d39000 + 460473

4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575

5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072

6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784

7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824

8   com.adobe.InDesign.Links                0x11d7b093 0x11d39000 + 270483

9   com.adobe.InDesign.Links                0x11d7d991 0x11d39000 + 280977

10  com.adobe.InDesign.Links                0x11d8ee5a 0x11d39000 + 351834

11  com.adobe.InDesign.Links                0x11d9f17f 0x11d39000 + 418175

12  com.adobe.InDesign.Links                0x11da016e 0x11d39000 + 422254

13  com.adobe.InDesign.Links                0x11d78258 0x11d39000 + 258648

14  com.adobe.InDesign.Links                0x11e05bbc GetPlugIn + 191420

15  com.adobe.InDesign.Links                0x11e05836 GetPlugIn + 190518

16  com.adobe.InDesign.Document Framework          0x0d937a85 0xd936000 + 6789

17  com.adobe.InDesign.Document Framework          0x0d937b75 0xd936000 + 7029

18  com.adobe.InDesign.AppFramework          0x0bbb60ed GetPlugIn + 201661

19  com.adobe.InDesign.Links                0x11d71025 0x11d39000 + 229413

20  com.adobe.InDesign.Links                0x11d70d6c 0x11d39000 + 228716

21  ObjectModelLib.dylib                    0x01062640 0x1038000 + 173632

22  ObjectModelLib.dylib                    0x010651bb 0x1038000 + 184763

23  com.adobe.InDesign.Document Framework          0x0d9d0ed0 0xd936000 + 634576

24  com.adobe.InDesign.Links                0x11dc53f8 0x11d39000 + 574456

25  com.adobe.InDesign.Document Framework          0x0d937a85 0xd936000 + 6789

26  com.adobe.InDesign.Document Framework          0x0d937b75 0xd936000 + 7029

27  com.adobe.InDesign.AppFramework          0x0bbb60ed GetPlugIn + 201661

28  PublicLib.dylib                         0x01161d6c UIDList::ReadWrite(IPMStream*, UIDList::EXferType) + 204

29  PublicLib.dylib                         0x01161f50 UIDList::ReadWriteXferReference(IPMStream*) + 32

30  com.adobe.InDesign.Links                0x11db2d49 0x11d39000 + 499017

31  ObjectModelLib.dylib                    0x01062640 0x1038000 + 173632

32  ObjectModelLib.dylib                    0x01065ab5 0x1038000 + 187061

33  com.adobe.InDesign.Document Framework          0x0d9d13ec 0xd936000 + 635884

34  com.adobe.InDesign.Document Framework          0x0d9d0c1e 0xd936000 + 633886

35  com.adobe.InDesign.Generic Page Item          0x117a0a86 GetPlugIn + 149142

36  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

37  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

38  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

39  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

40  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

41  com.adobe.InDesign.Document Framework          0x0d952c6d 0xd936000 + 117869

42  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

43  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

44  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

45  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

46  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

47  PublicLib.dylib                         0x01163cd1 CompoundSequenceCmd::Do() + 369

48  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

49  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

50  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

51  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

52  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

53  com.adobe.InDesign.AppFramework          0x0bb83bef 0xbb60000 + 146415

54  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

55  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

56  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

57  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

58  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

59  com.adobe.InDesign.AppFramework          0x0bb83bef 0xbb60000 + 146415

60  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

61  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

62  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

63  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

64  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

65  com.adobe.InDesign.Widgets              0x0e99304b GetPlugIn + 211323

66  com.adobe.InDesign.Widgets              0x0e996386 GetPlugIn + 224438

67  com.adobe.InDesign.Widgets              0x0e995fc0 GetPlugIn + 223472

68  PublicLib.dylib                         0x0117982b CScrapSuite_Extensible::Paste(IClipboardController*, IControlView*, short) + 219

69  com.adobe.InDesign.Application UI          0x0d3d1ff4 0xd3af000 + 143348

70  com.adobe.InDesign.Application UI          0x0d3d2f05 0xd3af000 + 147205

71  com.adobe.InDesign.Application UI          0x0d3d0abc 0xd3af000 + 137916

72  com.adobe.InDesign.Application UI          0x0d433632 GetPlugIn + 217730

73  com.adobe.InDesign.Actions              0x13d30de3 GetPlugIn + 11699

74  com.adobe.InDesign.Actions              0x13d1eccc 0x13d1d000 + 7372

75  WidgetBinLib.dylib                      0x02880334 MDefaultEH::KeyboardShortcut(IEvent*) + 484

76  WidgetBinLib.dylib                      0x0287fb34 CDefaultEH::KeyDown(IEvent*) + 148

77  WidgetBinLib.dylib                      0x02880133 MDefaultEH::KeyDown(IEvent*) + 163

78  PublicLib.dylib                         0x01184bee CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222

79  PublicLib.dylib                         0x011846a8 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24

80  com.adobe.InDesign.Application UI          0x0d446b99 GetPlugIn + 296937

81  com.adobe.InDesign.Application UI          0x0d4445dc GetPlugIn + 287276

82  com.apple.HIToolbox                     0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

83  com.apple.HIToolbox                     0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343

84  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

85  com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88

86  com.apple.HIToolbox                     0x998178b2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2392

87  com.apple.HIToolbox                     0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538

88  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

89  com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88

90  com.apple.HIToolbox                     0x997d9077 SendTSMEvent + 75

91  com.apple.HIToolbox                     0x997d8b0b SendUnicodeTextAEToUnicodeDoc + 745

92  com.apple.HIToolbox                     0x997d8704 TSMKeyEvent + 980

93  com.apple.HIToolbox                     0x998281e5 TSMProcessRawKeyEvent + 3102

94  com.apple.HIToolbox                     0x99868ec5 HandleCompatibilityKeyEvent + 323

95  com.apple.HIToolbox                     0x997e0aba HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 7318

96  com.apple.HIToolbox                     0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

97  com.apple.HIToolbox                     0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343

98  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

99  com.apple.HIToolbox                     0x997e37ca SendEventToEventTargetWithOptions + 94

100 com.apple.HIToolbox                     0x9981738c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1074

101 com.apple.HIToolbox                     0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538

102 com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

103 com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88

104 com.adobe.InDesign.AppFramework          0x0bb62fd5 0xbb60000 + 12245

105 com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282

106 com.adobe.InDesign                      0x0000288b main + 187

107 com.adobe.InDesign                      0x000027a6 start + 54

 

Log 2:

 

Process:         Adobe InDesign CS5 [745]

Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

Identifier:      com.adobe.InDesign

Version:         7.0.4.553 (7040)

Code Type:       X86 (Native)

Parent Process:  launchd [142]

User ID:         501

 

Date/Time:       2013-05-07 15:00:42.593 -0700

OS Version:      Mac OS X 10.8.2 (12C60)

Report Version:  10

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

 

VM Regions Near 0:

--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.InDesign.Text                 0x0ff26f59 GetPlugIn + 1072585

1   com.adobe.InDesign.Text                 0x0ff2c0eb GetPlugIn + 1093467

2   com.adobe.InDesign.Text                 0x0ff2c1ef GetPlugIn + 1093727

3   com.adobe.InDesign.Text                 0x0ff2c2c7 GetPlugIn + 1093943

4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575

5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072

6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784

7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824

8   com.adobe.InDesign.Text                 0x0ff2e909 GetPlugIn + 1103737

9   com.adobe.InDesign.Text                 0x1004932e GetPlugIn + 2261406

10  com.adobe.InDesign.Text                 0x0fe3fcba GetPlugIn + 125738

11  com.adobe.InDesign.Text                 0x0fe400ff GetPlugIn + 126831

12  com.adobe.InDesign.Text                 0x0fec3876 GetPlugIn + 665318

13  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

14  com.adobe.InDesign.Utilities            0x0ce3baa3 0xce3a000 + 6819

15  com.adobe.InDesign.Utilities            0x0ce3bccc 0xce3a000 + 7372

16  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

17  com.adobe.InDesign.AppFramework          0x0bb6cf11 0xbb60000 + 53009

18  com.adobe.InDesign.AppFramework          0x0bb62f0e 0xbb60000 + 12046

19  com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282

20  com.adobe.InDesign                      0x0000288b main + 187

21  com.adobe.InDesign                      0x000027a6 start + 54

 
Replies
  • Currently Being Moderated
    May 8, 2013 12:39 PM   in reply to OnsiteMikeD

    The first log appears to be a link-related crash, the second text related. You might want to try starting up in Safe mode, too.   Is this the same file that always crashes, or multiple files?   You may want to trash the prefs (http://forums.adobe.com/thread/526990), and delete the files in John's list at http://forums.adobe.com/message/4315274

     
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