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Error when trying to "Save for Web"

May 8, 2013 2:58 PM

Tags: #photoshop #error #save #web #for #elements #6

I, like others have the same problem in Photoshop Elements 6 editor when trying to "Save for Web". I get an error: 

could not complete the export command because of a program error


I've searched the forum, but it seems like no one has found a solution.

I have a new PC with Windows 7 on it. It's Win 7 Ultimate 64-bit. i5 processor, 16GB RAM and plenty of HD space.

I am running Photoshop Elements 6.

When I used the same version of Photoshop Elements 6 on my old XP computer, I didn't have this problem.


Adobe Photoshop Elements Language Version: 6.0 (6.0 (20070910.r.377499))

Operating System: Windows Vista

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP

Physical processor count: 4

Built-in memory: 15822 MB

Free memory: 11064 MB

Memory available to Photoshop: 1621 MB

Memory used by Photoshop: 55 %

Image cache levels: 6

Serial number: 10571087952197841429

Application folder: D:\Program Files\Adobe Photoshop Elements\

Temporary file path: C:\Users\Roger\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  C:\, 111.7G, 76.2G free

Primary Plug-ins folder: D:\Program Files\Adobe Photoshop Elements\Plug-Ins\

Additional Plug-ins folder: not set

Installed plug-ins:

   3D Transform 10.0 (10.0x001)



   Accented Edges 9.0

   Angled Strokes 9.0

   Auto Divide (6.0 (20070910.r.377499))

   Average 10.0 (10.0x001)

   BMP 10.0 (10.0x001)

   Bas Relief 9.0

   Camera Raw 4.2

   Chalk & Charcoal 9.0

   Charcoal 9.0

   Chrome 9.0

   Clouds 10.0 (10.0x001)

   Color Halftone 10.0 (10.0x001)

   Color Variations 10.0 (10.0x001)

   Colored Pencil 9.0

   CompuServe GIF 10.0 (10.0x001)

   Conditional Mode Change 10.0 (10.0x001)

   Conté Crayon 9.0

   Correct Camera Distortion 9.0

   Craquelure 9.0

   Crop and Straighten Photos Filter 10.0 (10.0x001)

   Crosshatch 9.0

   Crystallize 10.0 (10.0x001)

   Cutout 9.0

   Dark Strokes 9.0

   De-Interlace 10.0 (10.0x001)

   Difference Clouds 10.0 (10.0x001)

   Diffuse Glow 9.0

   Displace 10.0 (10.0x001)

   Dry Brush 9.0

   Extrude 10.0 (10.0x001)

   FastCore Routines 10.0 (10.0x001)

   Fibers 10.0 (10.0x001)

   Film Grain 9.0

   Filmstrip 10.0 (10.0x001)

   Filter Gallery 9.0

   Frame From Video 6.0

   Fresco 9.0

   Generic EPS 10.0

   Glass 9.0

   Glowing Edges 9.0

   Grain 9.0

   Graphic Pen 9.0

   Halftone Pattern 9.0

   Ink Outlines 9.0

   JPEG 2000 2.0

   Lens Flare 10.0 (10.0x001)

   Lighting Effects 10.0 (10.0x001)

   Liquify 7.0

   MMXCore Routines 10.0 (10.0x001)

   Magic Extractor 10.0 (10.0x001)

   Matlab Operation 10.0 (10.0x001)

   Mezzotint 10.0 (10.0x001)

   Mosaic Tiles 9.0

   Multiprocessor Support 10.0 (10.0x001)

   NTSC Colors 10.0 (10.0x001)

   Neon Glow 9.0

   Note Paper 9.0

   Ocean Ripple 9.0

   OnEdge 1, 0, 0, 1

   PCX 10.0 (10.0x001)

   PNG 10.0 (10.0x001)

   PNG Icons 1.22x1

   Paint Daubs 9.0

   Palette Knife 9.0

   Patchwork 9.0

   Photocopy 9.0

   PhotomergeUI 10.0 (10.0x001)

   Picture Package Filter 10.0 (10.0x001)

   Pinch 10.0 (10.0x001)

   Pixar 10.0 (10.0x001)

   Plaster 9.0

   Plastic Wrap 9.0

   Pointillize 10.0 (10.0x001)

   Polar Coordinates 10.0 (10.0x001)

   Poster Edges 9.0

   Radial Blur 10.0 (10.0x001)

   Read Watermark 1.70.19

   Reticulation 9.0

   Ripple 10.0 (10.0x001)

   Rough Pastels 9.0

   Save for Web 3.0

   ScriptingSupport 10.0

   Shear 10.0 (10.0x001)

   Smart Blur 10.0 (10.0x001)

   Smudge Stick 9.0

   Solarize 10.0 (10.0x001)

   Spatter 9.0

   Spherize 10.0 (10.0x001)

   Sponge 9.0

   Sprayed Strokes 9.0

   Stained Glass 9.0

   Stamp 9.0

   Straighten Image 10.0 (10.0x001)

   Straighten and Crop Image 10.0 (10.0x001)

   Sumi-e 9.0

   Targa 10.0 (10.0x001)

   Texture Fill 10.0 (10.0x001)

   TextureSelect 10.0 (10.0x001)

   Texturizer 9.0

   Tiles 10.0 (10.0x001)

   Torn Edges 9.0

   Twain Acquire 10.0 (10.0x001)

   Twain Select 10.0 (10.0x001)

   Twirl 10.0 (10.0x001)

   Underpainting 9.0

   WIA Support 10.0 (10.0x001)

   Water Paper 9.0

   Watercolor 9.0

   Wave 10.0 (10.0x001)

   Wind 10.0 (10.0x001)

   Wireless Bitmap 10.0 (10.0x001)

   ZigZag 10.0 (10.0x001)

Plug-ins that failed to load: NONE



Installed TWAIN devices:

   WIA-HP Scanjet 4800 series

  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    May 8, 2013 9:57 PM   in reply to buffrkhanso

    The save for web preferences sometime get corrupted and need rebuilding. Try this.


    With an image open in the Editor click File >> Save for Web whilst simultaneously holding down the ctrl and alt keys.


    You should see a pop-up asking if you want to delete the save for web prefs. Click yes. Close Elements and then re-launch.

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  • Currently Being Moderated
    May 8, 2013 10:38 PM   in reply to 99jon

    One of the similar discussion with more solutions can be found here Also if you wish to delete the preferences manually they are located here - C:\Users\[your user name]\AppData\Roaming\Adobe. You will see folder Save for Web. Open and rename the file or move it to some otehr location or at desktop and now launch PSE and use Save for web. The prf file should build automatically.

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  • Currently Being Moderated
    May 9, 2013 4:20 AM   in reply to buffrkhanso

    You have to look in folder c:\Users\rkhanso\AppData\Roaming\Adobe. where you will see Save for Web PSE folder or Save for Web.

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  • Currently Being Moderated
    May 9, 2013 4:20 AM   in reply to ukgaurav

    Also try this once


       1. Close Elements.


       2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Edit.


       3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

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  • Currently Being Moderated
    May 9, 2013 5:59 AM   in reply to buffrkhanso

    Do you have Save for web plugin file 'Save for Web (EL).8be' placed at location C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\Locales\en_US\Plug-Ins\Import-Export? Also run PSE as administrator. Right click on editor.exe and select run as admin...and try.

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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    May 9, 2013 6:16 AM   in reply to buffrkhanso

    The correct file path is:


    D:\Program Files (x86)\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export


    Can you see the following file inside the Import-Export folder?


    Save for Web (EL).8be


    If the file or folder is missing you could try copying across from the Program Files folder on your XP machine.

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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    May 9, 2013 6:18 AM   in reply to buffrkhanso



    Or go to the re-cycle bin and reinstate the folder.

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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    May 9, 2013 6:39 AM   in reply to buffrkhanso

    Is everything else working OK when editing photos?


    Did you create the Program Files folder on the D drive. Is there a Program files (x86)

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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    May 9, 2013 6:55 AM   in reply to buffrkhanso

    You should also have a prefs file.


    The normal location is:


    C:\Users\99jon\AppData\Roaming\Adobe\Save For Web PSE\4.0


    Inside the 4.0 folder should be a file


    Adobe Save For Web PSE 4.0 prefs

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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    May 9, 2013 7:45 AM   in reply to buffrkhanso

    Adobe Photoshop Elements 6 Prefs is correct. That is the general prefs for the application. However you are missing the save for web prefs which is separate.


    Can you create a folder inside the Adobe folder and name it Save For Web PSE


    Then create a folder inside that new folder and name it 4.0


    Re launch the editor and see if a new file is automatically generated within the 4.0 folder.


    If not you may need to uninstall and re-install again.


    It may be better to install in the default location on the C drive - Program files (X86) which is for 32 bit apps like PSE. Keep all your images on the D drive as they take up most space whereas the program itself uses very little disk space.

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