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Brent Just Wants Help
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Importing large raw AVI files only partially loads the clip

May 8, 2013 9:58 PM

Tags: #premiere_elements #large_file #error_loading_clip #customer_support_fail

So this is frustrating. I'm using a video game's feature to be able to export clips from the game. The video it dumps out is a raw, uncompressed AVI format. I then want to import that and work with it in Adobe Premiere Elements 11. The thing is, Adobe Premiere Elements then only loads a portion of the video. I find that VirtualDub has no issues in loading it entirely, and if I then save it back out of VirtualDub as an AVI then I can import the full thing into Premiere.

 

So why can't Premiere Elements do simple things that freeware can do like work with a large, raw, uncompressed file? This is disappointing, and this support process of asking on an open forum seems frustrating. I don't even know if anyone with Adobe will see this!?

 

Is there a better way to contact Adobe directly and ask them for a fix or to perhaps consider making it better support these files?

 

 

Thanks,

Brent

 
Replies
  • Currently Being Moderated
    May 9, 2013 6:53 AM   in reply to Brent Just Wants Help

    Brent

     

    Have you used the following route to contact Adobe about your issues and concerns?

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    If your Premiere Elements 11 Windows falls under the category of purchased/registered/current version, you might want to explore the possibility of free Adobe Technical Service direct from Adobe.

     

    The answers are based on details so for either route be prepared to give details that you have not presented here...computer environment, length of the uncompressed avi, et al. Most of these capture programs require conversion to another format before importing into Premiere Elements. Typically the manufacturer of the capture software writes that into their instructions. And Virtual Dub is a common recommendation by such a manufacturer. By the way, a just in case note, .avi is just a wrapper format that wrapping the video and audio compression. And, an .avi file can have several different video/audio compression. So, there are many types of an .avi file. What type of .avi did you export from Virtual Dub...what was the video and audio compression + the .avi wrapper that worked for you to get the "uncompressed avi" converted to ".avi" and then into intact Premiere Elements 11?

     

    ATR

     
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  • Currently Being Moderated
    May 9, 2013 7:18 AM   in reply to Brent Just Wants Help

    >raw, uncompressed AVI format

     

    AVI is a "wrapper" that may contain any number of video files... not all of which edit well

     

    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

    What is a CODEC... a Primer http://forums.adobe.com/thread/546811

    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

    .

    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

    http://forums.adobe.com/thread/592070?tstart=30

    .

    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

     
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