Closed captions not publishing in Captivate 6

[granel1074]

When publishing as HTML 5 in Captivate 6, closed captions do not show. The CC background appears for some slides but there is no text. The CC background  is not visible for all slides.

In the project, under the audio editor, closed captions appear as normal under the Closed captions tab. Under the Captions and slide notes button, the text appears under slide notes rather than captions. I can't see any setting under CC project settings that refers to publishing or under Publish settings that refers to CC so have ruled that out.

Any help would be greatly appreciated.

[granel1074]

So it appears that the issue is with browsers. Closed captions do show in IE 10 - don't know about earlier versions, but not in Chrome 26.0.1410.64 m. Firefox just isn't compatible with the HTML5 published file and won't play.

[JGarrou]

I am unsure as to the actual answer, however, the "skin" that include the Closed Captions is actually an swf. The point of publishing to HTML is because some devices (ie I-pad) cant play the swf. So the HTML version skips the swf- which of course includes the "skin".

That said, I think the Table of Contents works in HTML, so maybe I am incorrect in sayin the "skin" is an swf. Maybe only the "playbar" is an swf. But it seems the CC is still related to the playbar.

If anyone knows how to use the built-in Closed Caption feature with HTML, I would LOVE to hear it. But I am suspecting the CCs will have to be done by hand.

[informaticsRN]

I am experiencing this problem as well!  Any updates?  Adobe doesn't seem to explicitly state that their CC doesn't work in HTML5...