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Having troubles in Photoshop and Lightroom after update

May 13, 2013 5:38 PM

I am working on a PC, with Windows 7-64 bit and Adobe Creative Cloud versions of Lightroom and Photoshop. Everything is up to date both operating system and Adobe.


I just noticed the following problems this weekend.

1. I cannot import into Lightroom. When I insert a CF card into my reader Lightroom opens as it should but I am unable to import - there is no import button or menu selection to do so.


2. I cannot send any files to be opened in Photoshop. Photoshop does not see the file to be opened and a dialog opens asking what file to open. All that I can see are icons for the Canon CR2 files - even in Bridge.


3. In Photoshop I cannot open any of my CR2 files in ACR, it is not seen as a valid file. I can, however open PSD files.


All of my problems occurred after the latest Creative Cloud update to the Adobe Content Viewer.


What can I do to regain my functionality? Any help will be appreciated.


Thanks for your help.

  • Currently Being Moderated
    May 13, 2013 10:17 PM   in reply to Wilade_05

    Run the Creative Suite Cleaner Tool, let AAM reinstall the base versions of the programs.



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  • Currently Being Moderated
    May 14, 2013 5:59 PM   in reply to Wilade_05

    i would deactivate it first.



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