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Enchantress.Rose
Currently Being Moderated

Flash 11.7.700.169: "Adobe Flash Player 11.7 r700 has stopped working"

May 14, 2013 2:36 PM

Okay, I posted this already, and have had no one help me. I posted this 2 days ago!!! Original post: http://forums.adobe.com/message/5314268#5314268

 

Please. If I'm missing something, let me know. If there's help, where is it?

 

Where's Adobe's prompt help?

 

If it helps, here's the oringal message I posted:

 

I have encountered this problem many times now. Way to many to be anywhere near happy about. I can understand having an issue with it and looking up stuff on my smart phone instead. But this program is also affecting my online game World of Warcraft. I'm not happy.

 

Anytime I open any program that uses the flashplayer, I get the pop up window of "Adobe Flash Player 11.7 r700 has stopped working", and then it force closes.

 

I have repeatedly removed it, re-installed, you name it. It's not working.

 

Here's my information:

 

Browser:     Mozilla Firefox (20.0.1)

 

Player:        Adobe Flash Player 11 (11.7.700.169)

 

System:       Windows 7, Vista Home Edition with Service Pack 1

 

Computer:  eMachine T525, AMD Athlon BE-2350 Processor, NVIDIA GeForce 3100, 320 GB hard drive

 

 

I have read other people having this issue, and reviewed the information given. 1 Adobe reply to the same issue as mine to a different person was:

 

1. Chris Campbell,

 

  

  May 7, 2013 6:52 PM    in reply to miamiman55

Report

To help troubleshoot we'll need the following system information:

When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

 

 

I did the test at the bottom of this person's reply to test if I was having an issue with the HTML5 or not.  Both the 'HTML5 video' and 'Non-HTML5 video' ran perfectly fine for me.

 

Please help! I'm losing my mind with this program! I've been having to deal with this for months now, and am getting really annoyed, and frustrated, especially since my calm down and chilling time after work, kids, and family is my playing WoW, and I can't even do that!

 
Replies
  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    May 15, 2013 3:41 PM   in reply to Enchantress.Rose

    I'm sorry you're going through this.  Given that you are using Firefox, you might be running into a conflict with our Protected Mode which was introduced in Flash Player 11.4.  Please try the troubleshooting steps outlined in this FAQ:

     

    How do I troubleshoot Flash Player's protected mode for Firefox?

     

    In particular, I'd recommend temporarily disabling protected mode (for troubleshooting purposes only) to see if that addresses the issue.  You might also want to try disabling hardware acceleration to see if that makes a difference:

     

    How do I disable or enable hardware acceleration?

     
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  • Currently Being Moderated
    Jul 2, 2013 5:42 PM   in reply to Enchantress.Rose

    Hi Rose,

     

    We just started having this issue here on my home computer.  Adobe Flash 11.7 r700 on Firefox 22.0 crashes 100% of the time.  And with 4 kids in the house that is not a pretty thing to happen!

     

    I looked all over forums trying to find solutions.  I found many and tried those but none worked.

     

    A little while ago I found someone that posted that their solution was that they checked to see what had changed on their computer.  They found 3 updates  the day Adobe Flash stopped working.  They removed the windows update that occured that day and suddenly Adobe Flash started working again.

     

    I checked my recent updates and found about 5 windows updates on the day Adobe Flash stopped working as well as 4 other software updates.  For me it was the AVG toolbar update.  I removed that and Flash has been working ever since.

     

    I'd suggest checking to see what updated on the day it first happend and uninstall those updates.

     

    I hope that helps.

     

    Jim

     
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