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AceMcCrank
Currently Being Moderated

AfterEffects CS6 crashes in Vista

May 14, 2013 9:02 PM

Alright, bear with me as I go through the tedious checklist.

Updated with Application Manager to latest version: 11.0.2

Windows Vista 64-bit Service Pack 2

 

 

Simply crashes while trying to open. No new programs have been installed since I last ran AfterEffects, however I have applied updates to my adobe products.

I'll get the splash screen, and then near abot the end of the "cleaning up" portion, I get a Windows error saying that "Adobe After Effects CS6 has stopped working".

Here is the latest trace from the Event Viewer in the Computer Management console:

 

Log Name:      Application

Source:        Application Error

Date:          5/14/2013 8:13:13 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Necrofear

Description:

Faulting application AfterFX.exe, version 11.0.2.12, time stamp 0x505998cf, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc0000374, fault offset 0x00000000000acb17, process id 0x173c, application start time 0x01ce511a1d0a36c6.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-05-15T03:13:13.000Z" />

    <EventRecordID>35174</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Necrofear</Computer>

    <Security />

  </System>

  <EventData>

    <Data>AfterFX.exe</Data>

    <Data>11.0.2.12</Data>

    <Data>505998cf</Data>

    <Data>ntdll.dll</Data>

    <Data>6.0.6002.18541</Data>

    <Data>4ec3e855</Data>

    <Data>c0000374</Data>

    <Data>00000000000acb17</Data>

    <Data>173c</Data>

    <Data>01ce511a1d0a36c6</Data>

  </EventData>

</Event>

 

I've attempted a reinstall, with clearing preferences. That hasn't helped one bit. To be honest, I don't use it often either, I just kinda found a need for it now, probably haven't used it since.... mid-March? Yes, I have Quicktime installed (7.7.3), and regardless if I close down all of my programs, it still occurs.

 
Replies
  • Currently Being Moderated
    May 14, 2013 10:52 PM   in reply to AceMcCrank

    ntdll crashes could be all sorts of causes from file I/O to flakey drivers. Really nobody can know. It's the most generic error imaginable. Since you already have reinstalled AE, check your device manager for incorrectly configured devices and your disk manager. Check the drives, reinstall drivers, configure them properly. also check your file and folder permissions e.g. for the disk cache.

     

    Mylenium

     
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  • Currently Being Moderated
    May 19, 2013 6:21 PM   in reply to AceMcCrank

    Windows Vista does not meet the system requirements for After Effects CS6:

    http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements- effects.html

     

    You need to use an operating system that After Effects CS6 was created for or use a different version of After Effects.

     
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  • Currently Being Moderated
    May 21, 2013 2:50 PM   in reply to AceMcCrank

    After Effects CS5.5 is not part of Creative Cloud. After Effects CS6 is the first version of After Effects to be part of Creative Cloud.

     
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  • Currently Being Moderated
    May 21, 2013 10:57 PM   in reply to Todd_Kopriva

    Nothing to do with the operating system. I had running CS6 on Vista without a hitch before I got my new machine. It may not be endorsed and certified, but it will work. Again, this is most likely some obscure driver crash. Use Sysinternals' System Monitor to watch the application startup, then tell us which operations fail.

     

    Mylenium

     
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  • Currently Being Moderated
    May 23, 2013 2:52 AM   in reply to AceMcCrank

    Ah, well... Though I would presume switching to 16bit has no effect on performance even with "heavier" programs. Most games, 3D programs and so on internally render in 32bit, anyway. If at all, the color reductions happens when rasterizing the output for screen display, but that's minor...

     

    Mylenium

     
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