Bought new iMac and migrated CS6 but found that InDesign would crash at start-up and updates from Adobe Application Manger would not install. Decided to uninstall entire CS6 package and reinstall from my disc, but ran into the exact same problems. All other CS6 programs seem to work fine; just InDesign and and the updates are the problem. All my update attempts yield this: Error Code: U44M1I210.
My InDesign crash report on Console reads: The function `CGSFlushWindow' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGSFlushWindowContentRegion' instead.
Please help. I have projects that have to get done!
I can't find anything definitive about CGSFlushWindow. I susggest you uninstall again, then run the clean tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and restart in safe mode before attmepting to reinstall.
It suggests the prefs, and maybe some other files are corrupt.
Do you know how to find hidden files in your user library? If not, see Access hidden user library files | Mac OS 10.7 Lion
Thank you. John's list might be somewhat outdated (2009) since many of the files were not available. However, I did delete the ones that were, and I started the program with the keyboard shortcut for trashing preferences, but to no avail. Still have the problem. Should I follow your advice from 11:33 AM?
If it works in a new user, the problem is not in ID, but in the user account that fails, so unless the uninstall removes all of the user data (and you can tell ID to remove user prefs on uninstall, which might do it), it won't make a difference. Did you show the hidden files when searching for John's list?
First, I saw John's list was from March of this year, not 2009. My bad. Second, I ran the command to show hidden files in Terminal, but I still was only able to find items 4, 5, and 6 in John's list, perhaps because I had already trashed the preferences using the key commands an hour or so ago. I agree that without isolating the problem file, all the reinstalls in the world won't make a difference, especially since we know it works fine on another user account.
Would you be good enought to give me the likely directory path since I am finding numerous folders wite the name Adobe in them. Arer you talking about the folder "Adobe" in the Applications folder, which contains Adobe Help, Adobe Widget Browser, ADobePatchjFiles, etc.? Or the Adobe folder in my User/Preferences folder or something else?
No. Your user library. You want to remove user settings, not the application.
I'm a Windows user, so I have an aggregate Adobe folder, but you may not on Mac. Look in ~/library/preferences and ~/library/caches and rename and folder named Adobe InDesign or Adobe without an associated application name.
So far, nothing has worked. Permissions were already R&W. This seems to be a problem with transfer to new iMacs via Time Machine or Migration. I'm hoping in a few days someone will get to the bottom of this. I have a feeling its a single file that's causing the common issue of InDesign not starting and the software update not working. Thanks for your help with this.
Just want to bring this full circle, since I found a solution! Besides the problem with InDesign and Adobe Updates, as described in my first post, I also had problems with Microsoft Office updater not having access to the server, Firefox not loading because it could not find its profiles, and several functions on MS Word not working. I believed they were all related, and in fact they were. They all had to do with faulty permission in the Home folder. On the Apple Support community I found the post below (from 2011) about the Firefox problem. It turns out that the repair persmissions function on the Disk Utility program on the Mac does not repair permissions in the Home directory. For that you need the script below. That script solved all my problems -- well at least my computer problems. Wanted to share in case it helps others, too.
You might try the following to repair permissions in your Home folder. Disk Utility does not repair permissions in the Home folder. BTW, "which will not be echoed" means that when you type the admin password you do not see it. You have to trust that you typed it correctly and then hit return, wait a few minutes until a new prompt comes up, which means the repair was executed. It's a bit esoteric and way over my head, but all I know is that it worked for me. Use it at your own risk. Good luck!
To fix Home folder permissions
Open the Terminal application in the Utilities folder. At the command line prompt enter or paste the following command line:
sudo chown -R `id -un`:`id -gn` ~Press RETURN. You will be prompted to enter your admin password which will not be echoed.