How can I solve this bug?
Ok Mylenium, you are right! Sorry for my shortcut. Here's the story:
- Win8, German
- I have signed up to Creative Cloud and
- installed several programs via Adobe Application manager.
- My standard installation path is F:\Adobe Creative Cloud\
- Language is English (international)
- Pr, Ae, Ps, Ai, Au all installed on this F-drive (which is a dedicated SSD drive only for programs)
- If I want to install Lr it does not work like it works for all other programs
- Lr ignores the F-drive standard installation path and installs on C:\Program Files... instead!
- Also, Lr ignores the selected language (English international) and installs in German (which is the OS language) instead
- The help chat guy recommended to download Lr seperatelly and install it NOT via the AAM but I do not want this option as I want AAM to manage updates in the future. Also, if it is possible to install Lr on the F-drive via seperate download, why should this not be possible via AAM??
I do NOT want Lr to be installed on the C-drive as I setup a dedicated harddrive for programs only.
I want it on the F-drive and I want it in English like all other programs (to avoid confusion and changing terms from one language to the other).
I believe this is a bug as it has been reported many times in the last months bot no reaction from Adobe as far as I can find at least.
Moving this discussion to the Photoshop Lightroom forum.
Thilo1212 do you receive a specific error message when you install to your F: drive?
Also from a performance stand point I am curious is your C: drive an SSD as well or is it a standard hard-drive?
not sure whether the Lr-Forum will be the right place as it is a Creative Closud issue, yet up to you...
Also my C-drive is an SSD and is dedicated to WIN8 mainy. I have 2 SSDs and 2 standard HDD for media, data etc..
BTW: I do NOT receive ANY error message when installing Lr from AAM. It just ignores my desired installation path and does 'its own thing' by installing on the C-Drive. I am now dedicated to Adobe for good and want all Adobe stuff on one drive.
I will NOT install Lr and stick to my ACDSee untill this is solved.
sorry, I was travelling.
Actuallz, I was wrong. My OS is English (US), only my keyboard is German. Yet I double checked installing on English OS and English keyboard yet to no avail. It installed in German again.
However, the language is NOT my biggest problem.
The key issue is the WRONG isntallation PATH which really in the first place.
I am having the same issue.
I just uninstalled all adobe products through the control panel and used the adobe uninstaller.
I then downloaded Adobe Application Manager and told it to use my L drive which is my new SSD
I selected 7 programs to install, and they all installed on my SSD fine except for Lightroom 4.4
Lightroom installed on my default C drive in program files.
I prefer everything on my SSD, as I also have all of my media there.
I am using Windows 7 64
Since this is not a unique issue maybe you can just tell us what the solution is.
Having a separate support case for each person is kinda making the purpose of your forum useless.
As a moderator you want people to use your forum instead of opening a ticket.
This way one request helps many people and saves your company support team a ton of time
Just please do a little research for us and then tell us what if any fix there is.
The next person to come to this forum will see the fix and be done.
Less tickets, less cost overall for Adobe :^)
Fully agree with one orbit. The case should be clearly identified by now. A ticket would not.help as there are many cases out there.
I had a Web chat with Kulkarni on 17.05.13 and do not have a ticket number anyway. The chat I could post yet it would not be nice for Adobe so I refrain from.doing so...
Simple bug, no solution???
Thilo1212 it would take quite a bit of effort to duplicate the environment which you are utilizing. If I can have the case number then I can request that a member of our support team continue to work with you directly. This will allow for further analysis prior to submitting a bug report.
Hi jeff, I guess I have no case number as the support chat system does not provide for that. What can I do to get such anumber??
I read about this issue already with Win7 setup. Have you checked where YOUr Lr is installed?
Where can I get support now? i understand that this is too much for this forum so I do not want to bother anymore, yet my first month of my sybscription is gone already and I cannot use it....
Thilo1212 I believe I found the case you are referring to under case #184321859. The contact information under your only has your e-mail address. If you can either send your phone number to me via private message or update your contact info at http://www.adobe.com/ I will request a member of our support team to contact you directly.
One_Orbit we are investigating this issue. Unfortunately the configuration you have set up is not very easy to duplicate. One of my colleagues though is testing the behavior and we have a couple escalations at this point which are being investigated.
When you install on Monday though I would be very interested to discover if the new version of the Adobe Application Manager, which will be a component of the upcoming Creative Cloud application, still continues to exhibit the same behavior. If you could respond back to this discussion with your results it would be appreciated.
Jeff, thanks for updating! I think, under these circumstances, I shall unistall all completelly. Can you nudge me in the right direction where I can read how really and fully eliminate ALL bits and pieces from any old installation. Let's give it a try once more...
( the complete uninstall needs to be done as I also run into a problemwhen I changed my scratch disk settings in Photoshop. SO I want to start with a virgin system).
Thilo1212 for Windows you will want to use the Program and Features Control Panel. I don't see many requests from Users to go beyond using the typical uninstaller for Photoshop Lightroom. The CS Clean Script for example would have no affect on a Photoshop Lightroom installation.
Wow, I deinstalled the whole Creative Cloud Suite and used the unistaller tool. Then I reinstalled PS and Lr5 as LR5 is out since yesterday. YET, the programmers have still insisted on installing all on the C-Drive ignoring my preference path (F-drive).
Jeff, why is that so complicated?
Jeff, there were no errors on this end except that LR will not install in where it is told to install.
You mentioned that this was escalated, however, even in the new update it is doing the same thing.
Just please tell us how to get this to install in the proper drive.
It's been a month already. I can't imagine how this could be hard to fix.
It should just do what it's told ;^))
OK Jeff, I uninstalled Lightroom 5 after your comment, and then waited till this morning.
I see all the new cc files in the new Application Manager, and everything but Lightroom is installing in the correct place.
I know you guys have had access to these programs for some time now, so I can only assume that you knew yesterday that this was still an issue.
I would appreciate if you could do some actual research and find a solution for this issue.
Your attention to this matter has been frustrating.
One-Orbit thank you for the update. As already previously mentioned the environment you are using does take some work to duplicate. Thank you for confirming that the same difficulties are experienced with the current version of the Adobe Application Manager included with the Creative Cloud. I would recommend installing Lightroom to your primary drive while this issue continues to be investigated.
I have an issue where I uninstalled Lightroom 5 last night from my C drive to install it on another larger SSD. I uninstalled it via the Windows uninstalling utility and brought up the new CC app utility, however, Lightroom 5 shows as Up To Date. Well, it isn't. Now I'm back to Lightroom 4 and that sucks, because I had been using Lightroom 5 and I love it! I'm pretty bummed about it, because I use Lightroom A LOT.
I am having the same issue. I uninstalled via control panel so I could install where I wanted it. I have rebooted and restarted CC desktop app several times with no luck. It still shows LR5 up to date.
Fbeiderb please see Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml for information on how to resolve your current difficulties.
These steps will only allow you to reinstall Lightroom. You will not be able to customize the installation location at this time.
I am sorry Fbedderb I guess I misunderstood that you were unable to reinstall Lightroom through the Creative Cloud application. If you are able to reinstall, and you are a Creative Cloud subscriber, the only relevant portion to you is that you will not be able to customize the installation location for Lightroom when you reinstall through the Creative Cloud application.
No, I am not able to reinstall. The app was removed from Control Panel but is still showing up to date in the CC app. I followed the link you gave me and #1 had been done, I deleted the opm.db file and relaunched the app and it is still showing LR 5 as Up to date. The next step is to unstaill all CC apps. That seems to be a bit extreme, do I have any other options? If I download the stand alone trial and install it will CC pick it up?
OK, maybe the AAM is recognizing your registration which remains on your computer when you do an uninstall.
Jeff A Wright has just posted about your problem. I guess its very frustrating for the users and also the Adobe Engineers, I guess Floating in the Clouds is a new venture for every one.
Maybe iits best to stay with the Land Based Lightroom for the time being if this is still possible.