I cannot open a new project in APE 9.0; If using the tab on the welcome page, I cannot enter a name; if using the file menu, I can enter a name, but the OK button is non-responsive. Any suggestions?
Just to insure that yours is not a GUI issue, I would check that you have the very latest video driver installed. Go to the mfgr's. Web site, and check for yourself - do not let your OS tell you if you have the latest one, as that will be probably 6 mos. out of date.
If you have a Dell, Lenovo, HP, etc., check on their Web site.
If you do have the very latest video driver, or that the very latest driver update does not fix things, then please report back.
Is this a problem were "it worked before but does not now" or "it never worked before"?
For now I am assuming Windows 7 or 8 64 bit, and my details will go to Premiere Elements running on that....
Have you installed the Premiere Elements 9.0.1 Update for Premiere Elements 9? If not, first order of business.
You can make the installation with Premiere Elements 9 closed and use the online download from Adobe to your computer:
Then right click the desktop icon for Premiere Elements 9, select Properties, and then click the Open File Location. That will take you to the Adobe Premiere Elements 9.exe file (file now taking you to the Welcome Screen). Right next to it is the Adobe Premiere Elements.exe file. Right click the Adobe Premiere Elements.exe file, select Send to and then "Desktop (create shortcut) and then close out of there. Open Premiere Elements 9, thereafter using this new desktop icon which is used to bypass the Welcome Screen and some processes.
Then see if you can open a new project and set the project preset in the New Project dialog, opening from the new Desktop icon to bypass the Welcome and with the 9.0.1 Update installed. If you could have gotten into the opened project, you could have gotten to the update via Help Menu/Update.
We could have you delete the Adobe Premiere Elements Prefs File or do a complete and clean uninstall/reinstall, as well as work from details of your computer operating system etc., but let us start here. Premiere Elements 9.0/9.0.1 was particularly notorious for display card error messages, so we might end up getting into video card driver updates and/or baddrivers.txt file deletion.
But let us start here and then determine what next.
Thanks, Bill. My driver was indeed out of date. It didn't help with the APE problem, but did help with some display issues I had. I also tried all of the suggestions made by A.T. Romano, to no avail.
Thanks, A.T. I tried all of those things to no avail, although I like bypassing the welcome screen. This is a new problem, as it has worked fine in the past. I am running Windows 7. Not sure about the 64 part. My APE came preloaded on this computer, so I'm not sure how to implement a reinstall. I also updated my graphics driver as suggested by Bill above..
Do not even think about uninstall unless you are sure you have installation files or installation disc for the reinstall. Many of these pre-installs run into this pitfall with no help forthcoming from the companies involved. Check your paperwork for the computer purchase to see if there is anything in there that guarantees you installation material for the program?
But, getting back to what we can do...you went through everything on my check list without solving the problem? The deletion of the Adobe Premiere Elements Prefs file often remedies unexplained events. Sorry, it did not help this time around. How long ago was it that you could open a new project? I am thinking maybe System Restore. But I would proceed with care on that idea.
Have you gone through the drill of
a. Having the latest version of QuickTime installed
b. Running the program from a User Account with Administrative Privileges; rechecking priviledges.
c. Doing a computer optimization...defragmentation, ccleaner regular and registry cleaner optimization...
Adobe Folder...(Default Location Documents)
Adobe Premiere Elements Preview Files Folder...getting rid of preview files that piled up there
Media Cache Folder...getting rid of conformed audio (cfa and pek), that piled up there
Local Disk C
and delete the .mcdb files (which are conformed video files)
Make sure that you are working with Show Hidden Files, Folders, and Drives active so you can see the path.
Just how much available RAM and free hard drive space does your computer have? Is all you free hard drive space coming from the Local Disk C?
Those of my current thoughts. We will be watching for you progress.
This is apparently not just about opening a new project, it is about ANY dialog box. I opened an existing file just to see if it would and it did. However, when I closed it I got a save changes dialog box and could not click on yes, no or cancel, and could not x out because the dialog box was waiting for a response. I had to go to task manager to close. Then I had the bright idea of opening an existing project and doing a save as for the new one. However, when I imported a file, I got the message that the settings weren't compatible and a dialog box asking if I wanted to change the settings to accomodate. You guessed it. I couldn't click yes, no or cancel. Task manager. So I'll change the settings on the front end, i thought. Change settings option is in a dialog box. Bamp!
So now what do you think?
Did you delete the Adobe Premiere Elements Prefs file yet?
If not, let us give that a try...
Local Disk C
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete.
Make sure that you are working with Show Hidden Files, Folders, and Drives active so that you see the complete path.
Are you working with AutoSave (See Edit Menu/Preferences/AutoSave)? You might want to look into that as a variable.
Have you gone the clean up route yet. That can make a major difference even if you think that you have lots of available RAM and free hard drive space.
Did you get any new programs or plug-ins or codecs when the problems set in?
Did you ever confirm that you have the 9.0.1 Update installed?
Please review, and we will think about this some more.