Skip navigation
Susan Venti
Currently Being Moderated

Why in CS5 do some files not open, error:damaged, files sent to me error unkown format??

May 18, 2013 9:17 PM

Tags: #help #error #adobe #illustrator_cs5

It is frustrating when I go to open a file previously saved in Illustrator CS5 and there is an error message reading file damaged. Or when someone emails an Illustrator file to me and the error reads file in unknown format. I use a MacBook Pro and Lion a little outdated but still should work right? Just a creative type and not a computer person any advice?

  • Currently Being Moderated
    May 18, 2013 11:22 PM   in reply to Susan Venti

    Nobody can know without seeing the files and knowing more about your saving/ storage/ e-mail procedures. Files don't corrupt themselves, there's always a technical reason like otehr tools opening/ inspecting the files and da,aging, the operating system indexing them for search right down to genuine hardware problems with your storage devices... Provide more info.



    Mark as:
  • Currently Being Moderated
    May 19, 2013 3:24 AM   in reply to Mylenium

    The bulk of email servers do not know what Illustrator files are and will often scan them for viruses. This often causes corruption in the file. Illustrator files should be compressed into a .zip archive before being emialed.

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points