My windows 7 motherboard died. I took it into Best Buy to Geek Squad to see if they could fix it and they did a complete restore! AND I didnt have a chance to deactivate my serial numbers for the software I had. The Geek Squad tech told me that wasnt a problem, that when they restored it, that deactivates my programs--but my NEW Windows 8 computer keeps giving me an error telling me my serial number is invalid!
I went on CHAT with Adobe to see what they can do, since they have record of me registering my CS4 Extended years ago. BUT she tells me that they cant do anything to help now! NOTHING! I had her talk to a supervisor and she came back and told me there was nothing they could do, that I had to buy new software! How can this be?! I even gave them my barcode to my original box and they say that wont work. I dont have my original receipt because Ive moved since then and cant find it.
Has anyone dealt with this before? What optons do I have? I dont have the $ to buy new software now. I cant be the only person that has had a computer crash on them!
Thanks so much! Im pretty desperate
Refer to this:
And your geek tech has it wrong. Restoring a system or changing components does not deactivate anything, it merely invalidates a previous activation, requiring to call support to reset activation count. Other than that you could merely be seeing compatibility issues, so try compatibility modes.
Thanks for your response.
I dont have a lot of confidence in the team of boys at Geek Squad! They were wrong about everything with my computer! I have no plans of using my photoshop software on that computer anymore, and cant anyway since its been restored, no way to deactivate the software.
I bought a new ASUS Windows 8 Desktop and explained that to the woman in Chat but she said the numbers on my original software case (that I typed in for her) were invalid, but they worked fine with my last computer years ago. Apparently when I sign in to my Adobe ID, it shows that I have never registered any software! I have no idea why this is. In any case, she wasnt willing to work with me at all. I guess I need to call and try to speak to someone over the phone, I might have better luck. Everytime I open it, all I get is this serial number is an invalid, but will open in trial version. So not sure how trying it in compatibilty mode would work.
Thanks again for your thoughts!
I bought a new ASUS Windows 8 Desktop and explained that to the woman in Chat but she said the numbers on my original software case (that I typed in for her) were invalid, but they worked fine with my last computer years ago. Apparently when I sign in to my Adobe ID, it shows that I have never registered any software! I have no idea why this is. In any case, she wasnt willing to work with me at all.
Where did you get your copy of Photoshop? When you Activate Photoshop Adobe's Activation Server should add Activation files onto you system and register your serial number into your Adobe ID account. You should be able to logon to your Adobe account and look at what Product you have registered and retrieve your serial numbers. I have been using Photoshop from 1995 I may have missed registering PS3 and PS5 but since the CS version registration has been part of the installation process.
Message was edited by: JJMack
Thanks JJMack. I bought mine at Fry's. I have no idea why none of my ADOBE software isnt listed as registered, Ive registered my ADOBE Elements too years ago. I have had the same email address for 8 years, so I wouldnt of ever used anything else. I really cant believe there isnt anything they can do to activate it again. I mean I understand I cant give them any proof, except for the barcode ect... and me registering it--although now that isnt there either. I should step up and buy the latest CS6, just been avoiding it because of the $ and honestly I still love my CS4.
Thanks everyone for your help.
Thanks JJMack, yes, I have both the original larger box and the original CS4 Extended DVD case that the 2 discs are in, the sticker is there on the back with the serial number. (starts 1330*******) I read those off to ADOBE support but she tells me that its not a valid ADOBE serial number. I just dont understand. These are the same numbers that I put in when I first bought and activated it the first time, so I dont get it. She didnt say that these numbers appear to be activated on another computer, just that they were invalid--Im guessing thats the same thing.
Again, I appreciate giving more ideas!
These are the same numbers that I put in when I first bought and activated it the first time, so I dont get it. She didnt say that these numbers appear to be activated on another computer, just that they were invalid--Im guessing thats the same thing.
Not the same thing at all. The label with the serial number, numbers should work if they are valid. If its has been used twice it can not be activated till one has been deactivated. If you can not deactivate one you call Adobe and explain your recovering from a machine failure and need their help. I have done that twice in all the time I been using Photoshop.
Adobe support is telling you the numbers are not invalid. I find it hard to believe that Fry's would sell foraged Photoshop. I have standard CS6 my serial does not start with the numbers you gave. But that means nothing. Try installing again and make sure every number entered matches your sticker that states serial number. Something is wrong here.