Toshiba Satelite a665,Windows 7, core i3, 4gb ram. Intel HD Graphics 2.1.0 build 18.104.22.1689. I have edited videos successfully and recently with this program, upgraded from Premiere 10. Now I get an error message that the graphics card needs updating. Immediately following that message the program stops trying to load and the computer freezes.
I have tried:
-Updating graphics card at both the mfg and Intel website. Both say card is current.
-Updating all Windows updates. They were current incl. latest service pack.
-Start from .exe file
The program is functional in Safe mode.
I am out of options.
I **think** the file name you need to find with a forum search is baddrivers.txt - which you need to delete
But, do a forum search in this forum by going back to http://forums.adobe.com/community/premiere_elements
Then type your search term in the block under Ask a Question - and click the See More Results if needed
If you are absolutely sure that your video card driver is up to date, then please delete the BadDrivers.txt file which John T. Smith mentioned.
The path to it in Windows 7 or 8 64 bit is:
Local Disk C
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
Please let us know if that suggestion worked for you when you reopened Premiere Elements 11 Windows after the deletion cited.
Baddrivers.txt is nowhere to be found. I applied the checks/unchecks in folder options as described.
Program Data is not visible to me.
I searched for it and also looked in the Premiere folder.
I'm going to dig around the internet and see what it takes to access this folder
If you have Windows 7 64 bit and Premiere Elements 11, you have a BadDrivers.txt file in the Program Data.
Are you working with "Show Hidden Files, Folders, and Drives" active?
To check, if you have not already, Start Button/Search Field, type in Folder Options. At the top left of the interface you should see Folder Options choice available.
Click on that, then go to View Tab in the Folders Options dialog, and scroll down until you see "Show Hidden Files, Folders, and Drives". Put a dot next to that option to select it.
That should do it. If not, we will have to review the situation with further details.
Thanks for following up on the troubleshooting.
After thought, by any chance, could you be in the "Program Files" route instead of "Program Data"?
You might want to search for help in finding hidden files by searching at http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
Show hidden files and folders enabled. (I read someone else mistook Program files for Program Data). It is apparently called AppData in my case. Path: search %appdata% goes to Owner>Appdata>Roaming. Click on Adobe> Premiere Elements11>which only contains folder> 11.0 which only contains Trace Database txt file: (Sorry, forum won't allow copy/paste)
Interestingly the Trace Database file says it contains 1 kb of data, but the txt file itself is 76 bytes.
All I know is, I'd really rather be editing images, which I know a little about, than fixing this computer, which I know nothing about.
Thanks for hanging in there with me, guys. I deeply appreciate it.
We will stay with you until you have found that BadDrivers.txt file and ruled it in or out as needed to solve your issue.
You say you have Windows 7 64 bit and Premiere Elements 11, if so you should be seeing what I am seeing (I have those)
When you start talking about AppData, you are in Users in that Local Disk C line up in the first screenshot, the wrong place. You want to start with Program Data specifically in that lineup..
The next screenshot shows the BadDrivers.txt file with the path to it in the bar at the top
Clicking on the screenshots will bring up a larger version that can be read.
Are we any closer to the BadDrivers.txt file? If deletion of the BadDrivers.txt file solves the problem, then we are OK. If not, then we need to go to plan B which is yet to be defined.
Thanks for staying with the troubleshooting.
Well whadda ya know. If I had done it right first time I wouldn't have wasted your time.
I'd buy you a beer, but since you aren't here to drink it, I'll have to.
Many, many thanks for your patience.
It solved it instantly. Premiere opened with nary a whimper. My problem was I started with too many right clicks. If I had just left clicked C, Program Data was right there plain as day. Sometimes you can't see the forest for the trees, or the other way around.
By the time I went to the forum for help, I was so sure that the problem was hard to solve, it clouded my judgement.
The silver lining is that it made me back up my photo files to a separate hard drive, which I had been putting off, and I deleted a lot of useless crap and startup items.
I don't know why this happened originally. I think it started when I downloaded 1300 timelapse photos to Picasa, but who knows.
You would think a computer could figure out that a major problem could be fixed by deletion of a bad file, especially when it's named BADFILE!. That is why I have never put much faith in Windows diagnostic and repair programs.
I can tell you that my wife is also relieved, as i haven't been a happy camper lately.
Thank you. Thank you. Thank you.
I am applauding your success. And that was great follow up which will be helpful to all.
Congratulations. And, best wishes to your wife for her understanding as we worked through this troubleshooting.