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Devesh0506
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Adobe application Manager not working.

May 19, 2013 8:08 PM

Hey,

 

I have installed adobe application manager, but when I try to login to the application after giving in my credentials I get an error as "DownLoad Error, contact support", with a quit button. PFA below the screen shot, and suggest what am I missing.

 

 

 

AAM_Error.png

 
Replies
  • Currently Being Moderated
    May 19, 2013 11:49 PM   in reply to Devesh0506

    No idea. From your screenshot we can only conclude that you're on Windows 8, but beyond that we have no details. Could be a network configuration error, so check your setup on that end.

     

    Mylenium

     
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  • Currently Being Moderated
    May 20, 2013 5:29 AM   in reply to Devesh0506

    Please delete the "opm.db" file found in: C:\Users\<username>\AppData\Local\Adobe\OOBE

    Then try to Launch AAM and check.

     
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  • Currently Being Moderated
    May 20, 2013 3:38 PM   in reply to Devesh0506

    Deves0506 it appears you are facing a download error.  Please review the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html as it is likely these steps will still be relevant to your current difficulties.

     

    Also if you are on a managed network please make sure to work with your I.T. department to ensure the Adobe Application Manager is being allowed to download the installation files over the network.

     
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  • Currently Being Moderated
    May 21, 2013 7:48 AM   in reply to Devesh0506

    Devesh0506 you can download Dreamweaver CS6 by following the directions listed at http://forums.adobe.com/thread/981369.

     

    You will want to resolve the difficulties you are facing downloading through the Adobe Download Assistant though.  You will need this to function in order to download updates and future versions of Dreamweaver if you are a Creative Cloud subscriber.

     

    I would recommend working with our support team so they can review your download logs.  You can contact our chat support at http://adobe.ly/yxj0t6.

     
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