i have tried to download and install the software at least 4 times.
I uninstalled all previous copies of photoshop.
it take me through about 90% of the installation process and then says that there is a problem with my computer.
i am running windows 8
Which Adobe product are you trying to download?
Adobe Photoshop or Adobe Premiere Pro or Adobe Premiere Elements?
Are you running 64 bit hardware and operating system?
What's the exact error message?
i ran it again and this is what it said:
in a pop up dialogue box the top of it says: adobe photoshop elements 11
then on the the inside:
a yellow triangle with an exclamation point inside
and next to it: the installation process has encountered an error while
installing Shared Technologies. Please restart your system and try again.
when i click ok... i get to a pop up which was installing but now the
rolling back the installation of adobe photoshop elements 11..
when it completed i got a pop up box that said: the wizard was intereupted
below mentioned application has failed to install:
click button for troubleshooting
when i click the button it brings me to the troubleshooting page.
i am not savvy enough with computers to understand the errors and how to
Malki and D Ashby please see Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation -photoshop-elements-premiere.html for information on how to resolve your current difficulties.
Malki and D Ashby,
One step that usually helps is to navigate to the shared technologies folder ElementsST1Installer (ST1 means Shared technologies 1) in the installation disc.
If you have downloaded the software, you will find this in the extracted installation folder.
Run the set up file in the Shared Technologies folder first and then reinstall the software.
Hope this helps.