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Adobe Application Mgr crashes constantly ...

May 21, 2013 1:06 AM

Tags: #mac #crashes #macbookpro #adobe_application_manager #mountain_lion

hi ...

I've got a 2009 Macbook Pro laptop with an intel dual core 64-bit + 4 gig RAM.

 

in Lion OS, the Adobe application manager crashed every time i started  it.

 

I've now upgraded to the latest OS, "Mountain Lion", with all updates; I trashed AAM & re-downloaded & installed it, and same thing.

 

I've purchased the cloud apps in a year long subscription and I can't even download them and install them.

 

anyone know what's up with this?

 

thanks,

 

Gary

 
Replies
  • Currently Being Moderated
    May 21, 2013 4:14 AM   in reply to Bananzaman

    Provide the exact crash info:

     

    Working with your Operating System’s Tools

     

    Sounds like a networking issue or something with your volumes. Are you on some wireless connection? Using external drives?

     

    Mylenium

     
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  • Currently Being Moderated
    May 21, 2013 10:55 AM   in reply to Bananzaman

    Seems to me you may need to reinstall your OSX from scratch. For some ill-conceived reason the application manager seems to use a legacy file I/O API, which might have to do with your update install and the operating system kernel having been configured this way. That would usualyl only happen if the Boot ROM hasn't been updated properly or the hardware doesn't allow a newer kernel version, but a 2009 MacBook shoudl be able to handle this...

     

    Mylenium

     
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  • Currently Being Moderated
    May 21, 2013 11:34 AM   in reply to Bananzaman

    Please try the mentioned steps:

     

    1. Enable root Account in Mac: http://support.apple.com/kb/PH11331. Log off and log in back as root user

    2. Go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 and download AAM/Install and try to launch it.

     
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  • Currently Being Moderated
    May 21, 2013 2:26 PM   in reply to Bananzaman

    Please check private message.

     
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  • Currently Being Moderated
    May 21, 2013 4:14 PM   in reply to Bananzaman

    Please try to open Mac in safe boot mode. See instructions: http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.htm l and try to install and run AAM. If still you get the same error please run the cleaner tool and try to install AAM again. Cleaner tool Mac: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     
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