Do not receive notifications

[Guest]

Hi

We have ACS set up in one set of servers, running Tomcat, and the main webserver elsewhere, running Apache. We need the notifications sent to the webserver.

I have set the notifyURL to be correct and also the setting com.adobe.adept.fulfillment.customNotifyURL in fulfillment.conf

However we do not receive any notification POSTs on this URL (or anything at all, from ACS)

The Tomcat server can definitely see the URL and the URL is definitely correct. There are no firewall issues. The only thing is, it's a https URL. I have made sure that inbound and outbound port 443 is open on each set of servers. I have the URL set to log everything that hits it. I can go to the URL in a browser and this connection is logged but nothing from ACS is logged and nothing from any user's ADE either.

I can see in Tomcat's logs that the notification XML is apparently being sent (I can see the XML in the log)

However it never reaches the webserver. We really need the fulfillment XML !

Any suggestions?

Thanks

[Guest]

OK well thanks for the overwhelming response. I don't suppose anyone from Adobe actually reads this?

Anyway, the problem is that ACS doesn't seem able to send fulfillment notifications via https. Changing the URL to a http version solved the problem.

I eliminated a firewall as being at fault here, but what I haven't eliminated is whether Java or Tomcat are at fault rather than Adobe's completely bug-free software. In any case, using http instead of https solves the problem. Hope that's useful to anyone else who encounters this!