How do I recover from Adobe Reader XI APPCRASH

[Guest]

I downloaded Adobe Reader XI. When I try to open a PDF file  it opens briefly and then Windws error message appear " Adobe Reader has stopped working........"  I can no longer open any PDF files. Tried repairing through Windows, Adobe, reloaded Adobe Reader XI, nothing works

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             AcroRd32.exe

  Application Version:                           11.0.3.37

  Application Timestamp:                     518e18e3

  Fault Module Name:                          AcroRd32.exe

  Fault Module Version:                        11.0.3.37

  Fault Module Timestamp:                  518e18e3

  Exception Code:                                  40000015

  Exception Offset:                                000c6ab0

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

  Additional Information 1:                  c37e

  Additional Information 2:                  c37eace044c7ca1363ee7c4cfb11aae7

  Additional Information 3:                  85bb

  Additional Information 4:                  85bbf00149e67a2c3f6c3b46162b41ad

[AdityaKalania]

Hi,

Please try the solution mentioned in the KB doc: http://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html

Regards

Aditya

[Guest]

Thank you for the tip. I have re-installed Adobe Reader 10 and everything works again. I will try your fix when I some free time. Computers do save time they are the ultimate time sink when things don’t work.