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Photoshop Elements Organizer closing when clicked upon; photos showing only as hourglasses

May 22, 2013 8:34 AM

Tags: #elements_9 #elements_11 #organizer_has_stopped_working

I have used Photoshop Elements 9 for a couple years without incident. Recently, when I click upon the Organizer, the program simply shuts down, goes away. If I enter through the Editor, I can access the Organizer, but many of my recent photos will show only as an hourglass when viewed as thumbnails. Yesterday I purchased Photoshop Elements 11, uninstalled Photoshop Elements 9, and installed 11. I still have the exact same problems. How do I fix it?

  • Currently Being Moderated
    May 22, 2013 8:56 AM   in reply to keg867

    Try selecting the thumbnails (Shift+Click) or (Ctrl+A) to select all, then click on the top menu


    Edit >Update Thumbnail For Selected Items


    If that doesn’t work close Elements and delete the thumbnail cache which sometime becomes corrupted. Navigate to:


    C:\ProgramData\Adobe\Elements Organizer\Catalogs\<Catalog name>


    Inside the MyCatalog folder (or whatever name you gave your catalog) you should find a CACHE file:




    After deleting that file restart the elements Organizer and wait whilst it regenerates thumbnails.


    -Harshit yadav

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