I'm trying to get down the bottom of what's causing an extremely serious error in the 64-bit version of Adobe Illustrator CS6.
Adobe Illustrator can open CorelDRAW .CDR files, to a certain extent. The .CDR files need to be saved down to version 9 or 10 compatibility. One of my coworkers just ran into a really bad Illustrator CS6 crash caused when opening a .CDR file. This is a crash I had to endure on my own new system a couple months ago.
After Illustrator CS6 64-bit crashes it simply refuses to launch again. It crashes and closes. Rebooting doesn't help. Deleting the AI prefs file doesn't help. Worse yet, the crash basically hoses all of the CS6 64-bit apps that are installed. The 64-bit version of Photoshop CS6 crashes when opening a file.
The last time this happened my only recourse was to do a "factory reset" on my computer, basically wiping the hard drive and reinstalling Windows 8 Professional in a clean state and then going through the very long, slow process of downloading and installing the CS6 apps from the Creative Cloud.
Does anyone in this forum have any experience with this particular kind of crash? Are there any possible alternatives that might fix this error besides wiping the hard drive and starting over? This bug is pretty badly timed. Gonna have to go through all the download/install process stuff again when the new CC apps are released.
I'm thinking there's some kind of common file used by Adobe 64-bit creative suite applications that has been affected or corrupted by this crash -a file that gets rewritten every time a 64-bit Adobe app is launched. I just wish I could figure out what file that might be. It might be possible to perhaps delete it and make the Adobe apps rebuild it -sort of like the trick of deleting Adobe Illustrator's aiprefs file to solve certain problems.
It was a little tricky finding the event data in Windows 8 Professional. I tried launching AI CS6 on the affected computer again this morning to create a new crash event that would be easier to find. I found two entries. Note, for privacy purposes I typed over the computer name and user name with *****.
Entry 1 (simple view, not XML view)
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
[ SystemTime] 2013-05-23T13:22:13.000000000Z
C:\Users\*****\AppData\Local\Temp\WER3D05.tmp.WERInternalMetadata.xml C:\Users\*****\AppData\Local\Temp\WER3F29.tmp.appcompat.txt C:\Users\*****\AppData\Local\Temp\WER46CB.tmp.hdmp C:\Users\*****\AppData\Local\Temp\WER4AE3.tmp.dmp
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
[ SystemTime] 2013-05-23T13:22:06.000000000Z
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\CoolType.dll
Cooltype.dll points to font issues and indeed it's part of every Adobe app. That being so, it would be logical to test different CDR files that use text and ones that don't. Though if it realyl only occurs in 64bit, not in 32bit, I'd consider it a definitive bug.... Someone hasn't been careful to convert some double precision integer to the longer bytwewords in 64bit most likely then....
Thanks for posting this issue on the forum. Will it be possible for you to share the CDR file (the file which crashes AI) with us.
2 questions :- Is "Factory Reset" the solution of this problem (in both cases) ? Is it 100% reproducible?
Have you tried the following solutions:
1) Deleting the "AI Preferences".
2) Remove third party plug-ins (if any).
3) Uninstall AI and then reinstall AI.
Thanks for your valuable support. I appreciate this.
Hi Bobby, so the easiest way i found with cder problens is saving as pdf and after open on AI, you can save directly in Ai using Draw x6 but doesnt work, open directly cdr, you have do down the version as u made, and with this problem nw, i thing u may reinstall the program ...
The bug is unpredictable. Once the bug has occurred Adobe Illustrator CS6 64-bit will no longer launch. Rebooting and deleting the aiprefs file doesn't work. Additionally the bug also permanently affects other CS6 64-bit applications. Photoshop CS6 64-bit will launch, but it crashes when opening any file. After Effects and Premiere Pro crash at launch. No third party plug-ins were installed on this computer.
Affected computer's hardware:
Dell XPS 8500 Desktop
• Core i7 3770 Quad Core 3.4GHz
• 16GB RAM - Dual Channel DDR3 1600MHz - 4 DIMMs
• nVidia GeForce GT640 1GB GDDR5 SDRAM
• 2TB 7200rpm SATA 6 Gb/s Hard Disc
• DVD-R/W Drive
• 19 in 1 media card reader
• Windows 8 Professional 64-bit
When this bug affected my own workstation a couple months ago, I tried to uninstall Adobe Illustrator CS6, download it again and then reinstall. Illustrator CS6 64-bit still refused to launch. The other 64-bit apps wouldn't launch either. So I ended up wiping the hard disc, reinstalling Win 8 Pro clean and downloading/reinstalling everything and just being careful to not open any .CDR files after that. My workstation is a little better equipped (Core i7 3770, 24GB of RAM, BD-RW drive, nVidia GeForce 660GTX, Intel SRT solid state drive with SATA 6gb/s 2TB HDD).
Previously I did run into problems when opening CorelDRAW .CDR artwork that was larger than a standard letter sized page. I would get hit with a dialog box saying "the file appears to be corrupt." I'd end up making CorelDRAW save the artwork into Adobe Illustrator CS5 format and then opening it Illustrator. Once my Adobe apps got hosed by a certain .CDR file I simply stopped trying to open any CorelDRAW files directly in Illustrator at all. Didn't want to go through the long process of reinstalling everything from scratch again. Unfortunately my coworker didn't remember the details of my experience. So now we're dealing with it on her new machine.
My coworker said she thinks she remembers which .CDR file caused Illustrator CS6 64-bit to crash. Here's a Dropbox link to it:
Warning: I do not recommend other users to try opening this CorelDRAW file within Adobe Illustrator CS6. I'm sure not trying it on my installation!
This particular .CDR file doesn't have any active type in it. But it does feature some strange clipped gradient effects. I think some of this artwork was originally created in Illustrator and then saved in CorelDRAW. I'm wondering if there is some sort of way Corel tried to reinterpret the artwork that caused Illustrator to lose its mind when reopening it. If memory serves correctly I was opening some similar Illustrator-generated and then Corel-saved art in my own copy of AI CS6 64-bit when it crashed.
The file seems to be corrupted. When I try to open this CDR file in AICS6 it says that "The filter cannot complete because the file seem corrupt.". However AI CS5.5 crashed during opening of the file but I am able to launch AI CS5.5 again and also all the other Adobe apps.
I tried this on two machines WIN7 64 bit and WIN8 64 bit but no success.
Is it possible for you to try to open this file (download it from the forum) at your end and update me about the results.
Thanks and Regards,
I'm too scared to try to open the .CDR file from within AI CS6 on my work system. My desktop system is too "mission critical" to afford having it crash to where my 64-bit CS6 applications are rendered unusable. Simply put, until I or someone else can figure out what is causing this serious crash to occur, I'm not going to try opening any CorelDRAW .CDR files from within Adobe Illustrator CS6. The workaround is exporting .CDR artwork in AI CS5 format from CorelDRAW.
I have tried opening .CDR files on my personal laptop, which is running the CS5.5 Master Collection. Adobe Illustrator CS5.1 crashes when trying to open these CorelDRAW files. But the crash doesn't completely ruin the application installation or affect any of the other Adobe applications. Previously I could open .CDR files just fine, but some kind of update to Windows or any number of other applications changed this. And this was about the time I ran into my first complete CS6 creative suite crash with .CDR files on my work PC.
When my copy of AI CS6 was opening CorelDRAW .CDR files I did the error message box "the filter cannot complete because the file seem corrupt" when opening .CDR files with page sizes larger than a normal letter or legal sized page.