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Opening CDR file - Extremely Fatal to CS6 64-bit apps

May 22, 2013 1:14 PM

I'm trying to get down the bottom of what's causing an extremely serious error in the 64-bit version of Adobe Illustrator CS6.

 

Adobe Illustrator can open CorelDRAW .CDR files, to a certain extent. The .CDR files need to be saved down to version 9 or 10 compatibility. One of my coworkers just ran into a really bad Illustrator CS6 crash caused when opening a .CDR file. This is a crash I had to endure on my own new system a couple months ago.

 

After Illustrator CS6 64-bit crashes it simply refuses to launch again. It crashes and closes. Rebooting doesn't help. Deleting the AI prefs file doesn't help. Worse yet, the crash basically hoses all of the CS6 64-bit apps that are installed. The 64-bit version of Photoshop CS6 crashes when opening a file.

 

The last time this happened my only recourse was to do a "factory reset" on my computer, basically wiping the hard drive and reinstalling Windows 8 Professional in a clean state and then going through the very long, slow process of downloading and installing the CS6 apps from the Creative Cloud.

 

Does anyone in this forum have any experience with this particular kind of crash? Are there any possible alternatives that might fix this error besides wiping the hard drive and starting over? This bug is pretty badly timed. Gonna have to go through all the download/install process stuff again when the new CC apps are released.

 
Replies
  • Currently Being Moderated
    May 22, 2013 10:40 PM   in reply to BobbyH5280

    Provide the exact crash log:

     

    Working with your Operating System’s Tools

     

    Mylenium

     
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    May 23, 2013 7:14 AM   in reply to BobbyH5280

    Cooltype.dll points to font issues and indeed it's part of every Adobe app. That being so, it would be logical to test different CDR files that use text and ones that don't. Though if it realyl only occurs in 64bit, not in 32bit, I'd consider it a definitive bug.... Someone hasn't been careful to convert some double precision integer to the longer bytwewords in 64bit most likely then....

     

    Mylenium

     
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    May 23, 2013 7:16 AM   in reply to BobbyH5280

    Hi Bobby,

     

    Thanks for posting this issue on the forum. Will it be possible for you to share the CDR file (the file which crashes AI) with us.

     

    2 questions :- Is "Factory Reset" the solution of this problem (in both cases) ? Is it 100% reproducible?

     

    Have you tried the following solutions:

    1) Deleting the "AI Preferences".

    2) Remove third party plug-ins (if any).

    3) Uninstall AI and then reinstall AI.

     

    Thanks for your valuable support. I appreciate this.

     

    Regards,

    Raghuveer

     
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    May 23, 2013 9:19 AM   in reply to BobbyH5280

    Hi Bobby, so the easiest way i found with cder problens is saving as pdf and after open on AI, you can save directly in Ai using Draw x6 but doesnt work, open directly cdr, you have do down the version as u made, and with this problem nw, i thing u may reinstall the program  ...

     

    good luck

     

    Eddu Vaz

     
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    May 23, 2013 10:25 AM   in reply to BobbyH5280

    Thanks for the file Bobby.

     

    I will try to debug this at my end tomorrow on a WIN 8 64 bit machine.

     

    Regards,

    Raghuveer

     
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  • Currently Being Moderated
    May 24, 2013 3:18 AM   in reply to BobbyH5280

    Hi Bobby.

     

    The file seems to be corrupted. When I try to open this CDR file in AICS6 it says that "The filter cannot complete because the file seem corrupt.". However AI CS5.5 crashed during opening of the file but I am able to launch AI CS5.5 again and also all the other Adobe apps.

     

    I tried this on two machines WIN7 64 bit and WIN8 64 bit but no success.

     

    Is it possible for you to try to open this file (download it from the forum) at your end and update me about the results.

     

    Thanks and Regards,

    Raghuveer

     
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