"customer logged in but not in a specific secure zone"

[Nancy_Gray]

Why is it the dashboard gives the message that a customer has logged in but not to a specific zone when there are different zones set out?

Thanks in advance.

Nancy

[Liam Dilley · Accepted solution]

If you do not assign a person to a zone but they have filled out a form with username and password they can login. They are not assigned to a zone but still can have a logged in state.

[smitchell80]

Hi Nancy,

Could also be due to using a generic login form, but Liam's suggestion is accurate as well. 

"The login box that customer uses when you get a message: "X logged in but not to a specific secure zone." is a generic box. 

If you know some HTML you can check the action URL of that login form and if ZoneID=-1. You need to replace -1 with the secure zone id you want to log the customer into. You'll find the id of a secure zone by hovering the mouse over it and checking the status bar in your browser."

Hope this helps clarify.

-Sidney

[RightBraneDesign]

This works great but the problem im having is i have multiple secure zones so assigning one of my secure zone IDs to the link id would not work correctly it will show the client logged into one specific zone even if they go into the other zone. Any work around for this, multiple login system pages perhaps? This also directs the user to one specific secure zone once they login.

[RightBraneDesign]

Ok figured it out, if I add the login html to a new page then change the url ID on that page it works correctly. The key is not to use the generic login form and create a new one per secure zone.

[Nancy_Gray]

Thank you Sidney and Liam.  You have been very helpful!

Nancy