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almar1940
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Keep getting message that the product I am trying to load is not an Adobe Genuine Product

May 23, 2013 2:25 PM

I keep getting a message that says Installation failed.  The product you are trying to load is not a Adobe Genuine Product and appears to be counterfeit!!!??  What do I do next?  The products were purchased from Adobe

 
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  • Currently Being Moderated
    May 23, 2013 3:40 PM   in reply to John Waller

    This error can also occur if the download of the installation files is corrupted.  Almar1940 which Adobe software or service are you trying to download and install?

     
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    May 23, 2013 5:19 PM   in reply to almar1940

    Validation errror.JPG

     
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    May 24, 2013 7:19 AM   in reply to almar1940

    John;

     

    Do I have to access the CS6 upgrade via the Cloud. I didn't think the Cloud would be in effect until the middle of next month. I don't want to suscribe to the cloud and thought by purc

    hasing the upgrade now I could avoid the Cloud.

     

    Please advise.

     

    Bob Jaquess

     
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    May 24, 2013 2:19 PM   in reply to almar1940

    Please update Adobe Application Manager from the mentioned link: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

     
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    May 24, 2013 6:42 PM   in reply to Romsinha

    All;

     

    I'm still working with Adobe; however, I may have a unique problem as

    explained by Adobe Support: I purchased what is known

    as a one user License of a Volume License from a supplier for a CS6

    Upgrade from CS5. I had purchased the CS5 direct from Adobe and this is

    considered to be a Retail version and not a Volume Licensed product. Adobe

    says that you need to upgrade from a licensed version to a licensed

    version. They provided me with a link and instructions to upgrade from my

    retail version; however, so far it is not installing with the serial number

    that was provided. I will contact Adobe next Tuesday after the holiday and

    see if the problem can be resolved.

    I don't know if this helps you or not. I will try to give you updates.

     

    Regards;

     

    Bob J.

     
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    May 24, 2013 7:58 PM   in reply to Romsinha

    UPDATE REPLY

     

    Following the suggestion of downloading and Installing the Application

    Manager in conjunction has enabled me to successfully install CS6 Update.

     

    Thanks a ton for your help.

     

    Bob J.

     
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    May 25, 2013 10:06 AM   in reply to Robert Jaquess

    Excellent thank you for the updates Robert.  We have been making improvements to the Adobe Application Manager to help make the downloading experience more reliable.  In your circumstances it appears these improvements allowed you to obtain the install files successfully.

     
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    May 25, 2013 11:19 AM   in reply to Jeff A Wright

    Jeff;

     

    Thanks for the followup.

     

    It was recommended that the CS6 downloaded files be backed up. Do you know

    if these should be the uninstalled files and including the Adobe

    Application Manager that I have already installed? Also, I inadvertently

    downloaded a MAC version that I don't need since I only have a Windows OS.

    I have deleted the files from my computer, but they still are listed in my

    Adobe account. How can I delete them from my Account?

    How many copies can I download with my One User License (I have a desktop

    and a Laptop)? If I'm allowed at least two copies do I assume I return to

    the download site and download them to my other computer?

     

    Warmest regards;

     

    Bob J.

     
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